Carbonite Eliminates Throttling Policies
Increased Bandwidth Delivers Faster Upload Speeds
BOSTON, Nov. 19, 2013
BOSTON, Nov. 19, 2013 /PRNewswire/ --Carbonite, Inc. (NASDAQ: CARB), a
leading provider ofcloud solutionsthat keep small businesses and home
offices running smoothly,today announced that it has eliminated its
throttling policies and expanded its bandwidth capability.
"We know that our customers have a lot of data – from the files that help them
run their business to family photos – and they need it backed up quickly,"
said David Friend, founder and CEO, Carbonite. "We agree, and are delighted to
announce that the capability of our customers to achieve faster upload speeds
is greatly improved."
Carbonite Increases Home Bandwidth Capabilities
As a result of the increase in upload bandwidth, new Carbonite Home users can
now achieve the same upload speed as Carbonite Business users. The average
small business can back up all of their business email, contacts and calendars
in about 70 minutes (assuming an average 5GB Outlook .pst file), and a new
Carbonite Home customer can now back up two hours of HD video in less than an
200GB Throttling Cap Removed
Carbonite has also removed the 200GB throttling cap for new Carbonite Home
users, so they can experience the same upload speed capabilities from the
first gigabyte of their backup to the last. Over the next several months, this
change will be rolled out to existing Carbonite Home customers with backups
greater than 200GB.
A History of Responding to Customer Feedback
Updating its speed and throttling policies is just the latest example of how
Carbonite responds to customer feedback. To improve customer support,
Carbonite moved all of its support operations from overseas and opened its
Lewiston, ME support center, creating nearly 200 jobs. Carbonite Business was
introduced as a response to small businesses asking for a product that made it
easy to back up all of their business data and devices. And just recently,
when Carbonite Business customers and resellers asked for database and server
backup solutions, Carbonite launched Enhanced Server Backup and announced a
beta program for appliances that offer a local and cloud backup hybrid.
"We owe our success to a user base that trusts us with their critical business
files, important documents and precious memories," continued Friend. "We will
continue to innovate so we can both improve our existing products and develop
new ones that protect your data and keep small businesses around the world
Since its founding in 2005, Carbonite has backed up more than 300 billion
files and recovered more than 20 billion files that would have otherwise been
lost forever. The company currently has more than 100 petabytes of customer
data in its datacenters.
Carbonite(NASDAQ: CARB) keeps small businesses and home offices running
smoothly. Carbonite offers a comprehensive suite of affordable services for
data protection, recovery and anywhere, anytime access. More than 1.5 million
customers, including 50,000 small businesses, trust Carbonite's secure,
easy-to-usecloud backup solutionsand award-winning U.S.-based customer
support. For more information, please visitCarbonite.com, connect with us on
Twitter@carbonite or visit ourFacebook page.
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