Accenture and ServiceSource Join Forces to Improve Recurring Revenues Generated By Technology Companies

  Accenture and ServiceSource Join Forces to Improve Recurring Revenues
  Generated By Technology Companies

Business Wire

SAN FRANCISCO -- November 19, 2013

Addressing a long-standing industry challenge, Accenture (NYSE:ACN) and
ServiceSource® (NASDAQ:SREV) have formed a global alliance to make it easier
and faster for companies, such as manufacturers of computer software and
equipment and medical technology devices, to generate and retain more
recurring revenues from their customers. These revenue streams flow from
various types of agreements such as hardware and software maintenance and
support contracts, subscriptions offered by software as-a-service providers,
and warranties for health and life science equipment.

These types of agreements are sold initially by the original sales teams, but
then must be renewed periodically to ensure that companies continue to deliver
the service and collect the revenue. For the past two decades, however,
renewal processes and related data have become overly complex, disaggregated,
and time-consuming to navigate. As a result, companies often have not invested
the time needed to pursue these ongoing revenue opportunities with existing
customers, and when they have, the results have generally been poor.

“Accenture and ServiceSource recognize the challenges associated with the
recurring revenue sales process and see a big opportunity for technology
companies to drive more recurring revenue—potentially $30 billion per year
according to ServiceSource analysis – if they can transformthis increasingly
strategic piece of their business,” said Mike Smerklo, chairman and CEO of
ServiceSource. “Most companies incorporate a significant recurring revenue
component for much of what they sell including renewals for hardware,
software, software-as-a-service and other subscription services. In fact,
these renewals often account for 30-40 percent of a technology company’s
revenues and as much as 50 percent of its profits.”

Working together, the two companies will combine leading technology, services
and best practices to drive companies’ top-line results around existing and
emerging recurring revenue streams. Accenture will deliver capabilities in
systems integration, consulting, business transformation, and predictive

ServiceSource will deploy Renew OnDemand™, its cloud-based application that
provides the data management, sales automation and sales analytics
capabilities needed to maximize recurring revenue. Together, Accenture and
ServiceSource will create a comprehensive “Recurring Revenue Blueprint”  to
help technology companies capitalize on these opportunities, including:

  *Innovative industry practices for targeting recurring revenue and renewal
    opportunities, data management, value selling and minimizing churn;
  *Integration of existing systems and data including customer relationship
    management (CRM), enterprise resource planning (ERP), and billing
  *Sales transformation for incorporating new recurring revenue and renewal
    processes and practices into existing sales operations;
  *Technology solutions based on ServiceSource’s Renew OnDemand, the only
    cloud application purpose-built to maximize recurring revenue; and,
  *Selling and enablement managed services to enhance coverage and
    performance in recurring revenue.

“This agreement will deliver a comprehensive and integrated solution for what
has long been an unwieldy and neglected renewals process,” said John Walsh,
senior managing director in Accenture’s Communications, Media & Technology
operating group. “By integrating Renew OnDemand with enterprise platforms and
processes, we expect to drive real and lasting results for a variety of
clients – notably those using ‘as-a-service’ business models as key enablers
of growth and differentiation.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in
recurring revenue management. Renew OnDemand™, the only cloud application
built specifically to grow recurring revenue, automates a highly valuable but
typically manual business process. By leveraging big data to give companies a
complete view of their customers, Renew OnDemand and our proven services drive
higher subscription, maintenance, and support revenue, improved customer
retention, and increased business predictability.

With over a decade of experience focused exclusively on growing recurring
revenue, ServiceSource's products and services are based on proven best
practices and global benchmarks. Headquartered in the Cloud Corridor of San
Francisco, ServiceSource® manages over $9 billion in recurring revenue for the
world’s largest and most respected technology companies. ServiceSource renews
a customer contract every 47 seconds through engagements in more than 150
countries and 40 languages. For more information, please go to

About Accenture

Accenture is a global management consulting, technology services and
outsourcing company, with approximately 275,000 people serving clients in more
than 120 countries. Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful companies, Accenture collaborates with
clients to help them become high-performance businesses and governments. The
company generated net revenues of US$28.6 billion for the fiscal year ended
Aug. 31, 2013. Its home page is

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits ofServiceSourceofferings, our managed services and
our Renew OnDemand cloud platform and application. These forward-looking
statements are based on our current assumptions and beliefs, and involve risks
and uncertainties that could cause our results to differ materially from those
expressed or implied in our forward-looking statements. Those  risks and
uncertainties include, without limitation, fluctuations in our quarterly
results of operations; the risk of material defects or errors in the our
software offerings or their failure to meet customer expectations; migrating
customers to Renew OnDemand and the ability to integrate Renew OnDemand with
other third-party applications used by our customers; errors in estimates as
to the renewal rate improvements and/or service revenue we can generate for
our customers; our ability to grow the market for service revenue management;
our ability to protect our intellectual property rights; the risk of claims
that our offerings infringe the intellectual property rights of others;
changes in market conditions that impact our ability to sell the Renew
OnDemand solution and/or generate service revenue on our customers' behalf;
the possibility that our estimates of service revenue opportunity under
management and other metrics may prove inaccurate; demand for our offering
that falls short of expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution to changes
in the market or new competition; general political, economic and market
conditions and events; and other risks and uncertainties described more fully
in our periodic reports and registration statements filed with theSecurities
and Exchange Commission, which can be obtained online at the Commission's
website at All forward-looking statements in this press
release are based on information currently available to us, and we assume no
obligation to update these forward-looking statements.

Connect with ServiceSource:


ServiceSource, Renew OnDemand and anyServiceSourceproduct or service names
or logos above are trademarks ofServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.


Randy Brasche, 415-901-7719
Lewis PR for ServiceSource
Dan Walsh, 415-432-2400
Charlie Hartley, 973-590-9920
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