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OneRoof Selects ClickSoftware's ClickWorkforce via the Salesforce AppExchange



OneRoof Selects ClickSoftware's ClickWorkforce via the Salesforce AppExchange

ClickSoftware's ClickWorkforce enables OneRoof to Optimize Field Efficiency
and Appointment Scheduling

Dreamforce, the world's largest vendor technology event, invites attendees to
connect with customers, partners and employees in entirely new ways with
social and mobile cloud technologies

PR Newswire

SAN FRANCISCO, Nov. 18, 2013

SAN FRANCISCO, Nov. 18, 2013 /PRNewswire/ -- SALESFORCE.COM DREAMFORCE --
ClickSoftware (NasdaqGS: CKSW), the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
today announced that OneRoof Energy, a complete solar services providers,
deployed ClickSoftware's ClickWorforce via the Salesforce AppExchange. Strong
market demand for affordable solar leasing solutions means rapidly expanding
operations at OneRoof Energy. As it quickly scales, OneRoof Energy has tapped
ClickSoftware to manage the complexities of sales appointment scheduling and
field rep efficiency.

ClickWorkforce enables OneRoof Energy to:

  o Support its Software-as-a-Service (SaaS) environment with a powerful cloud
    solution
  o Provide an enhanced customer experience
  o Automate and optimize the performance of its mobile workforce
  o Support intercompany collaboration between call center agents,
    dispatchers, managers and energy consultants using Salesforce Chatter
  o Lower operating costs

The announcement was made today at salesforce.com's Dreamforce 2013 in San
Francisco.

Built on the Salesforce Platform, the world's leading cloud platform for
social and mobile business apps, ClickWorkforce (available at
www.appexchange.com) expands on ClickSoftware's years of success delivering
cloud-based applications to help OneRoof Energy maximize efficiencies
throughout the entire service chain, including scheduling, mobility and
business analytics.

Comments on the News
"Leveraging the power and flexibility of cloud computing, OneRoof Energy has
turned to ClickSoftware to quickly mobilize the organization and take its
customer experience management to new heights," said Udi Keidar, Vice
President of Cloud Services at ClickSoftware. "ClickWorkforce on the
Salesforce AppExchange makes it easy to centrally manage and synchronize
customer relationship activities no matter how expansive the customer base or
high-volume or complex the work requests."

Historically, OneRoof Energy conducted laborious, manual scheduling of sales
visits to homeowners using internal tools but in time outgrew the homegrown
solution as its sales team quickly grew. ClickSoftware's rapid cloud
deployment rolled out in a matter of days with onboarding support provided by
partner Asperii. Now, with ClickWorkforce, call center representatives simply
create a task in Salesforce and press the "Get Appointment" button, which then
provides an accurate listing of available customer appointment time slots. The
solution intelligently schedules energy consultants based on real-time events
and availability.

"ClickSoftware helps us to optimize our mobile workforce performance and
customer experience by harnessing the power of social and mobile cloud
technologies," said Hussein Yahfoufi, vice president of technology at OneRoof
Energy. "As a partner, ClickSoftware has provided unparalleled service, met
all of our business requirements and stood out from the crowd with a superior
technology offering. Now we can provide a same-day response to appointment
requests, and more easily assign and route field resources."

Product Details
Service organizations using Salesforce – such as OneRoof Energy – can easily
integrate their customer relationship management (CRM) information with
ClickSoftware. As a result, OneRoof Energy can quickly and accurately
prioritize field work, allocate job resources, schedule and route
appointments, as well as exchange field data and communicate in real-time via
HTML5 supported mobile devices. With the added efficiencies, the company
intends to double the number of customer and prospect appointment per day.

ClickSoftware's device agnostic approach supports OneRoof Energy's BYOD (Bring
Your Own Device) policies that allow employees to use personal devices of
their choice for work purposes. In addition, workforce managers have access to
detailed, accurate reports directly from Salesforce.

For more information visit ClickSoftware at Dreamforce booth #N1318 Moscone
North.

Dreamforce 2013 is the world's largest vendor technology conference, and
expects more than 120,000 people to register to attend this year's 11th annual
conference and experience the power of social and mobile cloud computing and
connect with their customers in a whole new way. With more than 1,100 sessions
and 350 cloud companies in the expo, attendees can participate in interactive
sessions, hands-on training with cutting-edge technology, thousands of live
demos and unparalleled networking. In addition, Dreamforce welcomes special
guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of
Yahoo!; and Deepak Chopra, Founder of The Chopra Foundation. Dreamforce 2013
offers attendees everything they need to accelerate their customer company
transformation in four days, under one roof.

About the Salesforce Platform and the AppExchange
The Salesforce Platform is the world's most trusted and comprehensive cloud
platform for building social and mobile cloud apps. It powers Salesforce CRM,
more than 3 million custom apps built by customers and more than 2,000 apps
developed by partners in its ecosystem. Apps built on the Salesforce Platform
can be easily distributed and marketed through salesforce.com's AppExchange.

Salesforce, AppExchange and others are among the trademarks of salesforce.com,
inc.

About OneRoofEnergy
OneRoof Energy is a complete solar services provider offering homeowners
everything from the financing, system design and installation project
management to ongoing system monitoring and maintenance. Through the use of
our game-changing, proprietary solar sales and design software, we help
homeowners find a finance option that is best suited to their individual
lifestyle and budget, including the zero-down lease option.

Our signature, SolarSelect® leasing programs allow homeowners to go solar with
nothing down, pay less on monthly electricity bills, and enjoy protection
against utility rate hikes for up to 25 years. OneRoof Energy is led by a
seasoned management team of renewable energy industry veterans with a proven
track record of making energy independence a reality. Currently, the company
serves homeowners throughout Arizona, California, and Hawaii. For more
information, visit www.oneroofenergy.com.

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit www.clicksoftware.com. Follow
us on Twitter.

Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to OneRoof Energy and
its customers from using ClickWorkforce. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended December 31,
2012 and in subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.

Media Contacts:
Kristin Amico                   Tiffany Darmetko
ClickSoftware                   Schwartz MSL
781-272-5903 ext. 2364          781-684-0770
kristin.amico@clicksoftware.com clicksoftware@schwartzmsl.com

SOURCE ClickSoftware

Website: http://www.clicksoftware.com
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