TELUS strengthens its industry-leading customer service with implementation of CRTC Wireless Code of Conduct

TELUS strengthens its industry-leading customer service with implementation of 
CRTC Wireless Code of Conduct 
TELUS' Customers First approach sets the standard for wireless service in 
Canada 
TORONTO, Nov. 18, 2013 /CNW/ - TELUS, the Canadian wireless industry's leader 
in coast-to-coast customer service, today reported that by the end of November 
it will have implemented all necessary requirements of the CRTC's Wireless 
Code of Conduct. The Code, which comes into effect on December 2, 2013, 
establishes a common set of rights for all wireless consumers in Canada. TELUS 
supports the Code, and in fact has been the leader in adopting many of these 
customer-friendly provisions long before the Code was drafted. 
"By listening to our customers and using their feedback to make substantive 
changes, TELUS has earned the best national customer loyalty in our industry 
by far," said David Fuller, TELUS Chief Marketing Officer. "With our postpaid 
wireless churn falling below one per cent last quarter, and a 27 per cent 
year-over-year decline in customer complaints according to the most recent 
CCTS report, TELUS is clearly leading the way in delivering a differentiated 
customer experience. We are very proud to have pioneered many of the Code's 
central ideas and we remain committed to finding new ways to ensure we 
continue to put customers first." 
Customer-friendly initiatives introduced by TELUS as part of its Customers 
First approach include: 


    --  November 2009: Elimination of extra fees for system access and
        carrier 911 services on all our Clear and Simple rate plans
    --  May 2010: Anytime Upgrades removing unfair cancellation fees in
        favour of a simple Device Balance
    --  June 2010: Notifications for data usage in Canada and while
        roaming abroad to help avoid bill shock
    --  February 2011: Easy and inexpensive device unlocking after 90
        days
    --  April 2012: Clear, simple and plain language Service Terms.
    --  October 2012: Elimination of device activation fees for new and
        renewing customers

To fully align with the Wireless Code of Conduct, TELUS has made several 
modifications to its policies and procedures. For example, by the end of 
November, TELUS will have implemented domestic and international data blocks 
and notifications at $50 and $100 respectively to help customers control their 
data usage and complement our industry leading notifications capability.

Earlier this summer, TELUS was the first Canadian carrier to introduce new 
Code-compliant two-year pricing plans. These plans offer data sharing, 
unlimited nationwide talk and text and enable customers to upgrade to a new 
device after two years instead of three.

For more information visit www.telus.com/TELUSCode.

About TELUS

TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in 
Canada, with $11.3 billion of annual revenue and 13.3 million customer 
connections, including 7.8 million wireless subscribers, 3.3 million wireline 
network access lines, 1.4 million Internet subscribers and 776,000 TELUS TV 
customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS 
provides a wide range of communications products and services, including 
wireless, data, Internet protocol (IP), voice, television, entertainment and 
video.

In support of our philosophy to give where we live, TELUS, our team members 
and retirees have contributed more than $300 million to charitable and 
not-for-profit organizations and volunteered 4.8 million hours of service to 
local communities since 2000. Fourteen TELUS Community Boards lead TELUS' 
local philanthropic initiatives. TELUS was honoured to be named the most 
outstanding philanthropic corporation globally for 2010 by the Association of 
Fundraising Professionals, becoming the first Canadian company to receive this 
prestigious international recognition.

For more information about TELUS, please visit telus.com.



SOURCE  TELUS Corporation 
For media inquiries, contact: 
Donna Ramirez TELUS Social and Media Relations 416-320-9309 
donna.ramirez@telus.com 
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CO: TELUS Corporation
ST: Ontario
NI: TLS  
-0- Nov/18/2013 14:00 GMT
 
 
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