Enhance Customer Experience With Cloud Technology

              Enhance Customer Experience With Cloud Technology

TeleTech's new e-newsletter features the Latest Cloud Technology Trends, Best
Practices and ROI

PR Newswire

DENVER, Nov. 14, 2013

DENVER, Nov. 14, 2013 /PRNewswire/ -- Companies are finding it increasingly
difficult to keep pace with the social- and mobile-connected customer. Today,
customers expect near instantaneous responses from companies they reach out to
for support, regardless of the channel or channels that they're using. As a
result, companies are continuously searching for new technology solutions to
enhance the customer experience across multiple channels.

(Logo: http://photos.prnewswire.com/prnh/20131017/LA99244LOGO)

This month, TeleTech's e-newsletter CExpress explores how adopting cloud-based
contact center platforms can help companies navigate through today's
multichannel environment and provide customers with the added support they

TeleTech'sNovember CExpress includes:

  oAn examination of the seven considerations when comparing cloud versus
    premise-based contact center platforms
  oA look at the true total cost of ownership of cloud technology
  oResearch that reveals how an integrated technology solution can improve
    the customer experience
  oAdvice on how cloud technology can strengthen customer engagement and
    brand loyalty
  oA story about Microsoft's use of cloud technology to support its
    cloud-based subscription model
  oAn infographic detailing the present and future trends of cloud technology

The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains the best
customer-centric thought leadership and in-depth research articles. Sign up to
have the publication delivered right to your inbox.


TeleTech, founded in 1982, is a leading global provider of data-driven,
technology-enabled services that puts customer engagement at the core of
business success. The Company offers an integrated platform that combines
analytics, strategy, process, systems integration, technology and operations
to simplify the delivery of the customer experience for Global 1000 clients
and their customers. This holistic multichannel approach improves customer
satisfaction, increases customer loyalty and drives long-term profitability
and growth. From strategic consulting to operational execution, TeleTech's
more than 39,000 employees deliver results for clients in the automotive,
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the Company leverages its innovative leadership to
ensure that students in underserved communities around the globe have access
to the tools and support they need to maximize their educational outcomes. For
additional information, please visit www.TeleTech.com.

SOURCE TeleTech Holdings, Inc.

Website: http://www.teletech.com
Contact: Jeanna Blatt, 303.397.8507; Investor Contact, Paul Miller,
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