BMC Software and Macquarie Telecom to Deliver Regulatory-Compliant Cloud-based IT Service Management in Australia

BMC Software and Macquarie Telecom to Deliver Regulatory-Compliant Cloud-based
IT Service Management in Australia

SYDNEY, Australia, Nov. 13, 2013 (GLOBE NEWSWIRE) -- Australia continues to
see a massive increase in the demand for cloud-based services that satisfy the
country's data security and privacy regulations. To capitalise on this rapidly
ramping opportunity, BMC Software and Macquarie Telecom have expanded their
relationship to deliver regulatory-compliant cloud-based IT service management
to Australian customers.

To that end, BMC Software has signed an agreement enabling Macquarie Telecom
to host BMC Remedy OnDemand, a fully integrated cloud-based enterprise-class
service management suite of applications, in a brand new Intellicentre 2 data
centre, one of the most highly certified in Australia, located in North Ryde,
with a failover in Canberra that meets all the requirements regarding
geographic separation of redundant or backup systems.

The BMC Remedy OnDemand solution is based on the industry leading BMC Remedy
IT Service Management Suite that natively integrates ITIL® processes with
service desk, incident, problem, change, release, asset, service request and
service level management. This enables IT operations to quickly resolve
business-critical incidents, reduce risk and enforce service level agreements
without any on-premise infrastructure or support requirements.

                              Key Points to Know

  *Partnership Provides Easy Migration to the Cloud – Macquarie Telecom's
    customers in Australia will have the option to move from their existing IT
    service desk to BMC Remedy OnDemand, a highly standardised,
    subscription-based cloud service. Key national security and privacy
    concerns are fully satisfied, with all data being hosted locally.
  *Customers Will Realize Rapid Cost Savings – Macquarie Telecom and BMC can
    quickly reduce the overall cost of IT service management for customers, as
    well as enable greater flexibility and innovation via the differentiated
    mobile and social capabilities of the Remedy OnDemand solution.

                           Supporting Perspectives

Chip Salyards, BMC vice president and general manager in Asia Pacific:

"Macquarie Telecom has been a BMC customer for many years, so this partnership
to host BMC Remedy OnDemand in their new Australian data centre was a natural
extension of our relationship. Together, BMC and Macquarie Telecom will give
our customers access to a flexible and cost-effective cloud-based delivery
model for IT service management. This allows them to quickly access new
features, solutions and best practices without the need for additional capital
investment or incremental IT staff and without any compliance worries."

Stuart Mills, Head of Digital and SaaS Hosting at Macquarie Telecom:

"As the market leader in IT Service Management, we're delighted BMC has chosen
Macquarie Telecom to host Remedy OnDemand for the Australian market," said
Stuart Mills, Head of Digital and SaaS Hosting, Macquarie Telecom. "The
combination of BMC operating and managing the service and Macquarie Telecom
hosting the software and the infrastructure will enhance our collective
positions in cloud-based service management."

James Russell, Area VP Sales, ANZ, Korea & Japan, BMC Software:

"This partnership with Macquarie Telecom is a big win for both companies.
Increasingly, customers are looking at the cloud to reap the benefits it
provides in terms of efficiencies and cost reductions, but at the same time
their concern is data sovereignty. This new partnership will address both
needs and is going to be a key differentiator for both companies."

For more information about BMC and its Remedy OnDemand solution, please

  *BMC Remedy OnDemand
  *FollowBMC on Twitter

BMC Software. IT Innovation Drives Business Transformation.

For more than 30 years, BMC has helped thousands of companies around the world
master IT complexity. From mainframe to cloud to mobile, from the back room
to the boardroom, BMC delivers the automation, integration, and sophistication
that enable the business and IT to perform like never before. To learn

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2013 BMC Software, Inc.

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CONTACT: Public Relations Contacts:
         Lynn Tan
         +65 8328 4112
         Rudolf Wagenaar
         +61 43 908 2550

BMC Software
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