EchoStar's Symbi™ Named As CES Innovations 2014 Design And Engineering Award
Symbi Provides Personal Technology Management for Consumers
ENGLEWOOD, Colo., Nov. 13, 2013
ENGLEWOOD, Colo., Nov. 13, 2013 /PRNewswire/ --EchoStar Corp.'s Troppus
Software division announced today that its Symbi™ technical support software
and companion mobile app is one of the International CES Innovations 2014
Design and Engineering Awards honorees. Products entered in this prestigious
program are judged by a preeminent panel ofindependent industrial designers,
independent engineers and members of the trade media to honor outstanding
design and engineering in cutting edge consumer electronics products across 29
Symbi is a first-of-its-kind solution that puts the consumer in control of
their tech support and device maintenance needs, regardless of technical skill
level. Examples of common consumer tech support issues include loss of
Internet connection; inability to connect to a printer; a slow-running
computer; a game console not connecting to the home network. Symbi instantly
detects the issue and provides simple, easy instructions to get you back up
and running. In contrast to traditional user-based search-and-discover
solutions, Symbi is an always-on proactive tool that detects, catalogues and
monitors the home network and every connected device.
Symbi culls its knowledge from a continually-updated proprietary Semantic
Knowledge Management System (SKMS), a powerful content repository and library
containing thousands of articles addressing the most common technical problems
faced by users, from home computers to tablets, game systems, modems, routers
and smart phones. Symbi gathers the relevant device data from the SKMS and
presents the consumer with a solution in an intuitive user interface.
"We're very excited to be recognized by CES as a Design and Engineering Award
honoree for our Symbi product," said Mark Jackson, President of EchoStar
Technologies. "We believe Symbi provides tremendous value in the Consumer
Electronics space. With Symbi, not only do we eliminate the need for someone
to have to call a friend or family member for assistance with basic technical
support, we're also providing proactive maintenance such as sending an alert
if the firmware in the home router becomes out-of-date, and walking you
through how to fix it before it becomes a problem."
The Symbi solution was demonstrated at the EchoStar table at the CES Unveiled
event in New York City yesterday, and will be showcased at International CES
in Las Vegas beginning January 7. Innovations 2014 Design and Engineering
honoree products are featured on CESweb.org/Innovations.
EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite
operations and video delivery solutions. EchoStar's wholly-owned subsidiary,
Hughes, is the world's leading provider of satellite broadband services,
delivering network technologies and managed services for enterprise and
government customers in more than 100 countries.
Headquartered in Englewood, CO, with additional business units world-wide,
EchoStar is a multiple Emmy award-winning company that has pioneered
advancements in the set-top box and satellite industries for nearly 30 years,
consistently delivering value for customers, partners and investors through
innovation and outstanding quality. EchoStar's contribution to video
technology continues to have a major influence on the way consumers view,
receive and manage TV programming.
EchoStar's consumer solutions include HughesNet®, North America's #1
high-speed satellite Internet service, Sling Media's Slingbox®products, and
EchoStar's line of set-top box products for the free-to-air satellite and
terrestrial markets. For more information, please visit www.EchoStar.com.
SOURCE EchoStar Corp.
Contact: Linda Haugsted, Bob Gold & Associates, (310) 320-2010,
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