West Positioned as a Gartner Magic Quadrant Leader for Second Consecutive Year

  West Positioned as a Gartner Magic Quadrant Leader for Second Consecutive

Business Wire

OMAHA, Neb. -- November 13, 2013

West, a leading provider of technology-driven communication services,
announced today that Gartner, Inc. has positioned the company in the Leaders
Quadrant of its November 5, 2013, “Magic Quadrant for Unified Communications
as a Service (UCaaS), North America” for a second consecutive year.

West offers a completeunified communicationsplatform comprised of network
management, enterprise voice, conferencing and collaboration, messaging and
presence, contact center, and client application integration solutions. The
Company has both exceptional experience in deploying and managing UCaaS
solutions, and the ability to provide superior long-term support to its

“We believe this recognition from Gartner is a clear indication of the value
that both mid-market and large scale enterprises are finding in our broad
portfolio of applications and services, our depth of expertise in deploying
enterprise Unified Communications solutions, and the outstanding support that
we are able to deliver in the rapidly evolving UC market,” said Todd Strubbe,
President of West’s Unified Communications business segment. “We are focused
on delivering the industry’s best cloud-based communication applications and
services that empower our clients to raise the performance of their

A pioneer in UCaaS deployments, West delivers best-in-breed telephony and
conferencing cloud infrastructure – interconnected with proprietary and
partner collaboration and messaging tools – to create powerful communications

According to Gartner: “Vendors in the Leaders Quadrant have been delivering
complete UCaaS solutions for more than a year, have clients with more than
1,000 subscribers and have more than 100,000 total endpoints in service. These
vendors offer comprehensive and integrated UCaaS solutions that directly, or
with well-defined partnerships, address the full range of market needs,
including the ability to service large accounts. These vendors have defined
migration and evolution plans for their products in core UCaaS areas and are
using their solution sets to acquire new clients, as well as to expand their
footprints in their client bases to new functional areas.”

For a copy of the report,please click here.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner’s research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.

About West Corporation

West Corporation is a leading provider of technology-driven communications
services. West offers its clients a broad range of communications and network
infrastructure solutions that help them manage or support critical
communications. West’s customer contact solutions and conferencing services
are designed to improve its clients’ cost structure and provide reliable,
high-quality services. West also provides mission-critical services, such as
public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000
companies and other clients in a variety of industries, including
telecommunications, retail, financial services, public safety, technology and
healthcare. West has sales and operations in the United States, Canada,
Europe, the Middle East, Asia Pacific and Latin America. For more information
on West Corporation, please call 1-800-841-9000 or visitwww.west.com.


Tech Image (for West IP Communications)
Philip Anast, 312-673-6054
West IP Communications
Kevin McMahon, 502-315-5125
Press spacebar to pause and continue. Press esc to stop.