CXPA Signs New Silver Sponsor TNS, 18 New Corporate Members

  CXPA Signs New Silver Sponsor TNS, 18 New Corporate Members

           New Participants Come from Six Countries, 12 U.S. States

Business Wire

WAKEFIELD, Mass. -- November 12, 2013

The Customer Experience Professionals Association (CXPA), the international
non-profit organization created to guide and enhance the growing field of
customer experience management, today announced 18 new corporate members and a
new Silver Sponsor, TNS. Employees of these companies will be able to take
advantage of the rollout of the CXPA's new Certification Program later this
year, and they will be able to contribute to the preparations for the fourth
annual Members Insight Exchange, scheduled for May 13-14 in Atlanta.

The newest CXPA Corporate Members include:

CxEngage
E Source
E*TRADE
INIT
Interactive Intelligence
John Deere
Leger Metrics Inc.
Mulberry Consulting
OpenSpan
ORC International
RetailZoom
Satrix Solutions
SAS
SDL
Sparks Grove
The Home Depot
Transversal
VMware

The CXPA has seen membership and participation steadily ramp up since its
founding in 2011, and it now boasts more than 2,300 members in its community.
The organization's innovative offerings continue to attract new participants
who are looking to share, learn, network, and improve the overall quality of
the customer experience management discipline.

"Our new members represent a broad range of industries and locations, and we
welcome their participation in our exciting lineup of programs this fall, as
well as their contributions to our growing community of CX professionals,"
said Bruce Temkin, CXPA co-founder and chair. "It is very gratifying to see
the increasing appreciation of the CX discipline's role in an organization's
success. With events such as CX Day, we continue to provide innovative
initiatives that are inspired by our members' creativity and enthusiasm."

Unique programs initiated by the CXPA this year include the inaugural CX Day
celebration held around the world on October 1, and the CX Experts panel,
where members can pose critical questions and receive quick responses from
leaders in the CX field. Later this year, the CXPA will launch the industry's
first Certification Program, joining other notable CXPA initiatives such as
the CX Tools program, where members submit materials for the benefit of other
customer experience professionals.

Led by respected experts in the customer experience field, the CXPA supports
the professional development of its members and advances the field by
providing research and education, establishing standards, offering networking
and career opportunities, promoting the industry, and creating a better
understanding of the discipline of customer experience management.

The CXPA offers membership in two categories: Individual and Corporate.
Individual Membership is for customer experience professionals in the field.
Corporate Membership is open to companies, government agencies, non-profits,
educational institutions, tool providers, and others offering goods and
services related to the field of customer experience. Corporate Memberships
provide an unlimited number of Individual Memberships to employees. More
information about the CXPA’s membership structure, benefits, and dues can be
found at www.cxpa.org/join.

About the CXPA

The Customer Experience Professionals Association is a global, non-profit
organization dedicated to the advancement of customer experience management
best practices. It provides customer experience management professionals with
educational and networking opportunities to help them succeed, and facilitates
the industry-wide advancement of the discipline of customer experience
management. The CXPA’s members include individuals who develop, manage,
optimize, and envision how organizations interact with their customers. This
community includes customer experience practitioners within companies, vendors
who support customer experience efforts, and other stakeholders in the
industry.

Founded in April 2011, the CXPA has more than 75 Corporate Members and over
2,300 customer experience professionals in its community. CXPA Gold Sponsors
include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential,
Interactive Intelligence, LiveOps, Mattersight Corporation, Medallia,
ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit
www.cxpa.org.

Customer Experience Professionals Association, CXPA, and the CXPA logo are
trademarks of the Customer Experience Professionals Association. All other
company names mentioned may be trademarks or registered trademarks of their
respective holders.

Contact:

Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208
press@cxpa.org