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Teleperformance : 2013 Third-Quarter Revenue



  Teleperformance : 2013 Third-Quarter Revenue

SOLID LIKE FOR LIKE REVENUE GROWTH

  * Third-quarter 2013: up 7.7% like-for-like
  * First nine months 2013: up 8.2% like-for-like

2013 OUTLOOK

  * Full-year like-for-like revenue growth of at least 7%
  * EBITA margin increased to 9.3%

Business Wire

PARIS -- November 12, 2013

Regulatory News:

Teleperformance (Paris:RCF), the global leader in outsourced multichannel
customer experience management, today released its quarterly and nine-month
review for the period ended September 30, 2013.

REVENUE

€ millions      2013      2012      % change
                                    Reported   Like-for-like
THIRD QUARTER   587.3     579.5     + 1.4%     + 7.7%
NINE MONTHS     1,783.5   1,706.4   + 4.5%     + 8.2%

Paulo César Vasques, Chief Executive Officer, Teleperformance Group, said:
"Teleperformance business momentum remains solid. Teleperformance English
world and Asia-Pacific region and Teleperformance Ibero-LATAM region are
showing a strong dynamic over the whole year 2013, while Teleperformance
Continental Europe region continues its gradual recovery in most countries.
While the unexpected second half 2013 dip of the US dollar versus most
currencies had a slight dampening effect, we are managing to achieve full-year
like-for-like growth of at least + 7% and improve our EBITA margin by 20 basis
points to reach the 9.3% EBITA threshold.”

  * Third quarter 2013

Teleperformance group revenue amounted to €587.3 million in third-quarter
2013. This strong + 7.7% growth at constant consolidation scope and exchanges
rates translates into a +1.4% reported growth. The weakening of certain world
currencies (mostly, US dollar, Brazilian real and Argentine peso) versus the
euro reduced the Group reported revenue by €37.3 million over the quarter.

  * Nine months 2013

Teleperformance group revenue amounted to €1,783.5 million in the first nine
months 2013. This strong + 8.2% growth at constant consolidation scope and
exchanges rates translates into a + 4.5% reported growth. The weakening of
certain world currencies (mostly, US dollar, Brazilian real, Argentine peso,
British pound, and Colombian peso) versus the euro reduced the Group reported
revenue by €57.8 million over the first nine months 2013

REVENUE BY REGION

€ millions                        2013      2012      % change
                                                      Reported   Like-for-like
                                                                  
NINE MONTHS                                                       
English-speaking market &         688.1     660.4     + 4.2%     + 7.6%
Asia-Pacific
Ibero-LATAM                       575.5     543.0     + 6.0%     + 13.8%
Continental Europe & MEA          519.9     503.0     + 3.4%     + 3.3%
TOTAL                             1,783.5   1,706.4   + 4.5%     + 8.2%
                                                                  
THIRD QUARTER                                                     
English-speaking market &         233.3     238.1     - 2.0%     + 3.8%
Asia-Pacific
Ibero-LATAM                       181.0     183.3     - 1.2%     + 12.2%
Continental Europe & MEA          173.0     158.1     + 9.4%     + 8.6%
TOTAL                             587.3     579.5     + 1.4%     + 7.7%
SECOND QUARTER                                                    
English-speaking market &         224.2     214.2     + 4.7%     + 7.7%
Asia-Pacific
Ibero-LATAM                       202.5     191.7     + 5.6%     + 9.3%
Continental Europe & MEA          177.4     179.2     - 1.0%     - 0.7%
TOTAL                             604.1     585.1     + 3.3%     + 5.6%
FIRST QUARTER                                                     
English-speaking market &         230.6     208.1     + 10.8%    + 12.1%
Asia-Pacific
Ibero-LATAM                       191.9     168.0     + 14.2%    + 20.1%
Continental Europe & MEA          169.5     165.7     + 2.3%     + 2.3%
TOTAL                             592.0     541.8     + 9.3%     + 11.5%

  * Performance by region

The English-speaking market & Asia-Pacific region was up 3.8% like-for-like
for the third quarter. The growth rate was slower than that of the first-half
due to a particularly strong third quarter 2012. For the first nine months
2013, growth was + 7.6% like-for-like. The region is maintaining strong
momentum, specifically in the US and Asia-Pacific.

The Ibero-LATAM region was up 12.2% like-for-like for the third quarter, in
line with the first-half growth rate. For the first nine months 2013,
like-for-like growth was + 13.8%, with Brazil, Colombia, Mexico and Portugal
being the best performers of the region.

The Continental Europe & MEA region was up 8.6% like-for-like for the third
quarter, compared to the + 3.3% for the first nine months. This is mainly due
to the traction generated by the development of the multi-lingual euro hubs
and a certain degree of domestic growth recovery in several countries (Italy,
Germany and Scandinavia).

OUTLOOK

Teleperformance group plans to achieve 2013 full year like-for-like revenue
growth of + 7% or more, at the top end of the initial annual target spread,
and an EBITA margin of 9.3%, up 20 basis points versus 2012. ROCE is also
expected to improve versus 2012.

Significant growth investments are currently being made across the Group, both
in capital expenditure and initial training, which should trigger continuous
revenue growth and improvement in both EBITA margin and ROCE in 2014.

INVESTOR CALENDAR

Full-year 2013 financial results: March 4, 2014

CONFERENCE CALL WITH ANALYSTS AND INVESTORS

Tuesday, November 12, 2013 at 6:00 p.m. (CEST)
Presentation materials will also be available on the Teleperformance website.

ABOUT TELEPERFORMANCE

Teleperformance, the global leader in outsourced customer experience
management, serves companies around the world with customer acquisition,
customer care, technical support and debt collection programs. In 2012, it
reported consolidated revenue of €2,347 million ($3,028 million, based on €1 =
$1.29).

The Group operates around 100,000 computerized workstations, with more than
138,000 full-time equivalent employees across 270 contact centers in 46
countries. It manages programs in over 66 languages and dialects on behalf of
major international companies operating in a wide range of industries.

Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service. They are
included in the following indices: SBF 120, STOXX 600 and France CAC Mid &
Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For more information, please visit: www.teleperformance.com

Contact:

TELEPERFORMANCE
INVESTOR AND PRESS RELATIONS
QUY NGUYEN-NGOC, Phone: + 33 (0)1 53 83 59 87
quy.nguyen@teleperformance.com
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