Teleperformance : 2013 Third-Quarter Revenue SOLID LIKE FOR LIKE REVENUE GROWTH *Third-quarter 2013: up 7.7% like-for-like *First nine months 2013: up 8.2% like-for-like 2013 OUTLOOK *Full-year like-for-like revenue growth of at least 7% *EBITA margin increased to 9.3% Business Wire PARIS -- November 12, 2013 Regulatory News: Teleperformance (Paris:RCF), the global leader in outsourced multichannel customer experience management, today released its quarterly and nine-month review for the period ended September 30, 2013. REVENUE € millions 2013 2012 % change Reported Like-for-like THIRD QUARTER 587.3 579.5 + 1.4% + 7.7% NINE MONTHS 1,783.5 1,706.4 + 4.5% + 8.2% Paulo César Vasques, Chief Executive Officer, Teleperformance Group, said: "Teleperformance business momentum remains solid. Teleperformance English world and Asia-Pacific region and Teleperformance Ibero-LATAM region are showing a strong dynamic over the whole year 2013, while Teleperformance Continental Europe region continues itsgradualrecovery in most countries. While the unexpected second half 2013 dip of the US dollar versus most currencies had a slight dampening effect, we are managing to achieve full-year like-for-like growth of at least + 7% and improve our EBITA margin by 20 basis points to reach the 9.3% EBITA threshold.” *Third quarter 2013 Teleperformance group revenue amounted to €587.3 million in third-quarter 2013. This strong + 7.7% growth at constant consolidation scope and exchanges rates translates into a +1.4% reported growth. The weakening of certain world currencies (mostly, US dollar, Brazilian real and Argentine peso)versus the euro reduced the Group reported revenue by €37.3 million over the quarter. *Nine months 2013 Teleperformance group revenue amounted to €1,783.5 million in the first nine months 2013. This strong + 8.2% growth at constant consolidation scope and exchanges rates translates into a + 4.5% reported growth. The weakening of certain world currencies (mostly, US dollar, Brazilian real, Argentine peso, British pound, and Colombian peso) versus the euro reduced the Group reported revenue by €57.8 million overthe first nine months 2013 REVENUE BY REGION € millions 2013 2012 % change Reported Like-for-like NINE MONTHS English-speaking market & 688.1 660.4 + 4.2% + 7.6% Asia-Pacific Ibero-LATAM 575.5 543.0 + 6.0% + 13.8% Continental Europe & MEA 519.9 503.0 + 3.4% + 3.3% TOTAL 1,783.5 1,706.4 + 4.5% + 8.2% THIRD QUARTER English-speaking market & 233.3 238.1 - 2.0% + 3.8% Asia-Pacific Ibero-LATAM 181.0 183.3 - 1.2% + 12.2% Continental Europe & MEA 173.0 158.1 + 9.4% + 8.6% TOTAL 587.3 579.5 + 1.4% + 7.7% SECOND QUARTER English-speaking market & 224.2 214.2 + 4.7% + 7.7% Asia-Pacific Ibero-LATAM 202.5 191.7 + 5.6% + 9.3% Continental Europe & MEA 177.4 179.2 - 1.0% - 0.7% TOTAL 604.1 585.1 + 3.3% + 5.6% FIRST QUARTER English-speaking market & 230.6 208.1 + 10.8% + 12.1% Asia-Pacific Ibero-LATAM 191.9 168.0 + 14.2% + 20.1% Continental Europe & MEA 169.5 165.7 + 2.3% + 2.3% TOTAL 592.0 541.8 + 9.3% + 11.5% *Performance by region The English-speaking market & Asia-Pacific regionwas up3.8% like-for-like for the third quarter.The growth rate was slower than that of the first-half due to a particularly strong third quarter 2012. For the first nine months 2013, growth was + 7.6% like-for-like. The regionis maintaining strong momentum,specifically in the US and Asia-Pacific. The Ibero-LATAM region was up 12.2% like-for-like for the third quarter, in line with the first-half growth rate. For the first nine months 2013, like-for-like growth was + 13.8%, with Brazil, Colombia, Mexico and Portugal being the best performers of the region. The Continental Europe & MEA region was up 8.6% like-for-like for the third quarter, comparedto the + 3.3% for thefirstnine months.This is mainly due to the traction generated by the development of the multi-lingual euro hubs and a certain degree ofdomestic growth recovery in severalcountries (Italy, Germany and Scandinavia). OUTLOOK Teleperformance group plans to achieve 2013 full year like-for-like revenue growth of + 7% or more, at the top end of theinitialannual target spread, and an EBITA margin of 9.3%, up 20 basispointsversus 2012. ROCE is also expected to improve versus 2012. Significant growth investments are currentlybeingmade across the Group, both in capital expenditureand initial training, which should trigger continuous revenue growth and improvement in both EBITA margin and ROCE in 2014. INVESTOR CALENDAR Full-year 2013 financial results: March 4, 2014 CONFERENCE CALL WITH ANALYSTS AND INVESTORS Tuesday, November 12, 2013 at 6:00 p.m. (CEST) Presentation materials will also be available on the Teleperformance website. ABOUT TELEPERFORMANCE Teleperformance, the global leader in outsourced customer experience management, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29). The Group operates around 100,000 computerized workstations, with more than 138,000 full-time equivalent employees across 270 contact centers in 46 countries. It manages programs in over 66 languages and dialects on behalf of major international companies operating in a wide range of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP For more information, please visit: www.teleperformance.com Contact: TELEPERFORMANCE INVESTOR AND PRESS RELATIONS QUY NGUYEN-NGOC, Phone: + 33 (0)1 53 83 59 87 email@example.com
Teleperformance : 2013 Third-Quarter Revenue
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