TeleVoice’s Barry Hays Available to Discuss Mortgage Servicing Impact and Opportunities of SPoC Business Wire -- November 7, 2013 TeleVoice: At the start of the financial crisis, the mortgage servicing industry was ill-equipped to help the overwhelming number of homeowners in need of assistance. To help homeowners avoid foreclosure, SPoC, or Single Point of Contact, was mandated by an What: OCC/Treasury directive in 2011, requiring servicers to assign a human single point of contact for delinquent borrowers to contact regarding their loan modification requests. New CFPB mandates and state regulations have broadened SPoC requirements for servicing operations. It is clear that SPoC requirements are driving permanent change to mortgage default and contact center operations. The challenge servicers must now consider is how to manage the day-to-day processing of telephone calls between borrowers and their assigned SPoCs. Barry Hays, co-founder and senior vice president of TeleVoice, provider of SpotLight, a patent pending call processing solution to address SPoC needs, is available to discuss the impact of SPoC Who: requirements and how servicers can leverage technology to not only meet regulatory requirements, but also improve operations. Hays can also discuss the issues that must be considered in the implementation of SPoC call center processes and how technology will address these issues. Furthermore, Hays can discuss: Specific requirements that will need • to be in place by the January CFPB deadline; • The operational impact of SPoC compliance on servicers; and Demonstrable improvements to Loss • Mitigation management as a result of effective SPoC implementations. When: Hays is available immediately for interviews. Contact: To speak with Hays, please contact Joanna Braeckel at 678.781.7211. About TeleVoice Established in 1986, TeleVoice delivers customized telephony solutions, including Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) to the financial services industry. Based in Houston, Texas, TeleVoice has been the call center solutions partner of industry leader Lender Processing Services (LPS) since 1987. The company currently serves some of the largest financial institutions including SunTrust, BB&T, OneWest, EverBank and Capital One, helping them to more efficiently and cost-effectively manage their customer service communications channels while maintaining full compliance with key industry regulations like SPoC. Contact: For TeleVoice Joanna Braeckel, 678-781-7211
TeleVoice’s Barry Hays Available to Discuss Mortgage Servicing Impact and Opportunities of SPoC
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