Carglass Chooses ClickSoftware to Ensure Customer Service First
By Implementing Advanced Scheduling and Mobility Technology from
ClickSoftware, Carglass Improves Customer Service and Speed of On-Location
Repairs and Replacements
BURLINGTON, Massachusetts, November 6, 2013
BURLINGTON, Massachusetts, November 6, 2013 /PRNewswire/ --
Servicing 800,000 customers every year, Carglass, the leading vehicle glass
repair and replacement company in Germany, relies on its branch and mobile
technicians to provide top-notch service to its customers. Carglass has
selected ClickSoftware's (NasdaqGS: CKSW) mobile service optimization suite to
automate the scheduling of appointments and the resource management of
technicians, enabling the company to quickly service customers on-location,
resulting in faster, more efficient customer care.
After observing the fast and successful deployment of ClickSoftware's solution
at Belron in the UK, Carglass decided to roll out the scheduling system in
"We are always focused on improving our customers' experience. By optimizing
our scheduling system with ClickSoftware, we will be able to better assign our
technicians to remote job requests quickly and efficiently, saving our
customers' time, gas, money and frustration. Rather than our customers having
to drive to one of our Service Centers, we are now able to send a mobile
technician to their specific location," said Ronald Hoff, Project Manager
Operations at Carglass GmbH. "The ClickSoftware solution streamlines this
process and the benefits will be realized from the business side down to the
customers' experience. Most importantly, we will be able to roll it out to
technicians quickly to reap the benefits."
In the old model, schedulers used manual charts to assign mobile technicians
their job assignments each day. ClickSoftware's established service chain
optimization algorithms will now allow Carglass to streamline business
processes across its mobile technicians. If Carglass receives a request for an
on-location repair, the scheduler can assign that job instantly to the mobile
technician best suited for job requirements. If a second on-location repair
request comes in, the scheduler can prompt that same mobile technician to next
complete this new job or assign it to another mobile technician who may be
closer to the location or have a more appropriate skillset. Concurrently,
branch technicians at the Service Centers continue to service customers who
need their cars fixed.
"The improved customer service that Carglass will now be able to provide by
automating and optimizing the scheduling system is significant and an
important factor in keeping a competitive edge," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "By matching individual mobile technician's
skills and location, Carglass will be able to increase the speed and number of
mobile requests. We look forward to continuing to build our relationship with
Carglass and Belron."
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
Follow us on Twitter.
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Carglass Germany
and its customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.
+1-781-272-5903 ext. 2364
SOURCE ClickSoftware Technologies Ltd
Press spacebar to pause and continue. Press esc to stop.