Consumers Energy Warns Against Imposter Phone Scam
Imposters Demanding Payments via Green Dot Prepaid Card
JACKSON, Mich., Nov. 5, 2013
JACKSON, Mich., Nov. 5, 2013 /PRNewswire/ --Consumers Energy is warning the
public about a phone scam that demands customers quickly pay for utility
payments over the phone using a Green Dot prepaid credit card.
Reports of this scam have come from customers in Genesee County as well as the
Grand Rapids area from callers claiming to represent Consumers Energy.
A typical scenario involves the caller, who can speak in English and Spanish,
demanding payment for a Consumers Energy bill within an hour, and telling the
customer to purchase a Green Dot prepaid credit card available at drug and
food stores. Customers are then directed to call an 866 toll-free phone
number to pay the utility bill with these cards.
Residential or business customers who believe they may have been victims of
this scam or who have related concerns should call Consumers Energy at
"Consumers Energy never demands payment using only a Green Dot card. Customers
who are bullied into paying by these imposters will lose their money. We urge
customers to be alert to this scam, and never pay over the phone using a Green
Dot card. Customers should never give money or personal information over the
phone to anyone they do not know," said Michael Williams, Consumers Energy's
director of corporate security.
Consumers Energy has a variety of payment options available for customers,
including the ability to pay over a secure Internet site, via U.S. mail, in
person at an authorized pay agent location, and by Visa, MasterCard or an
eCheck using an authorized Consumers Energy EasyPay agent. Learn more at
Tips on avoiding utility fraud are available on the Michigan Public Service
Commission's web site:
Consumers Energy, Michigan's largest utility, is the principal subsidiary of
CMS Energy (NYSE: CMS), providing natural gas and electricity to 6.6 million
of the state's 10 million residents in all 68 Lower Peninsula counties.
For more information regarding Consumers Energy, visit us at:
www.ConsumersEnergy.com or join us on Facebook at
SOURCE Consumers Energy
Contact: Debra Dodd (586) 918-0597; or Roger Morgenstern (616) 530-4364
Press spacebar to pause and continue. Press esc to stop.