High Abandonment Rate for Mobile Shopping Carts is Attributed to Slow Load
Times, According to Radware: Warning to Retailers Depending on Cyber Monday
Annual Study Reveals Increasingly Savvy Mobile Shoppers Expect Mobile Sites to
Load in 4 Seconds or Less, With Slow Load Times Critically Impacting Business
MAHWAH, N.J., Nov. 5, 2013 (GLOBE NEWSWIRE) -- To help online retailers better
prepare for Cyber Monday 2013, Radware^® (Nasdaq:RDWR), a leading provider of
application delivery and application security solutions for virtual and cloud
data centers, today released its annual "2013 State of the Union: Mobile
Ecommerce Performance." The comprehensive report reveals mobile users are
unhappy with mobile site performance status quo and are increasingly demanding
on mobile experience expectations. By the end of 2013, mCommerce is expected
to generate 16% of all online sales, an increase of 68% from 2012. Yet despite
the promise of mobile, the majority of online retailers are failing to meet
users' demand for pages that load in 4 seconds or less.
While mobile sales are on the rise, they still fall far short of their
potential," says Tammy Everts, web performance evangelist, Radware. "More than
half of all time spent with online retail sites occur on a mobile device, and
we're investigating why there is such a massive gap between how much time
consumers spend on mobile retail versus how much money they spend on mobile
retail. Slow pages are the number one user complaint around mobile sites,
ranking even higher than site crashes. Our findings are a wake-up call for
online retailers to closely examine mobile web performance and optimize in
anticipation of the holiday shopping season."
Radware's "Mobile Ecommerce Performance" study measured and tracked the
performance of the top 100 U.S. retail websites (as ranked by Alexa.com) –
both the full and mobile versions – across several popular mobile devices.
Conducted over a over a four-week period, the study subjected the home page of
each site to a series of page speed tests over 4G and Wifi networks, and
calculated the median results for metrics such as load time and number of
Key findings from the "2013 State of the Union: Mobile Ecommerce Performance"
1.The median page loads in 7.84 seconds (full site) – Only 2 out of 100
sites loaded in less than 4 seconds, while 20 sites took 10+ seconds to
2.The median mobile site took 4.33 seconds to load – While this was 44%
faster than the full site, it falls somewhat short of mobile users' stated
load time threshold of 4 seconds.
3.Mobile sites are on the rise, but 1 in 5 don't allow visitors to access
the full site – 80% of companies have a mobile-specific site, up from 76%
in 2012. Of these mobile sites, 79% offer a link that allows users to view
the full site, while 21% do not offer full site access.
4.Even tablet-using shoppers get sent to the mobile site – Most sites serve
the full site to the iPad, and the few don't offer a link to the full
site. However, almost one-third of sites serve the mobile site to the
Android tablet, and 3% do not allow Android tablet shoppers to access the
full site at all.
5.Android smartphones outperformed iOS* – Performance varied widely among
smartphones. Median load times across the five devices tested ranged from
3.06 seconds for the Samsung Galaxy Note to 11.35 seconds for the iPhone
6.The Android tablet outperformed the iPad* – The Samsung Galaxy Tab 2
served pages 33% faster over Wifi than the iPad 2. This finding was
consistent across most of the sites tested.
(*Note: Indicates website performance and not actual device performance)
"The mobile web is a difficult environment for retailers to navigate," says
Everts. "Building web pages that perform well across all devices, browsers and
connection types remains a significant challenge for site owners, and serving
an ideal experience to all visitors is difficult. Fortunately, there are tools
available that accelerate and optimize web performance, as well as automate
the implementation of advanced performance best practices across multiple
platforms. Site owners should consider web performance solutions that offer
acceleration gains and accelerates performance for both fixed and mobile
In Radware's "2013 State of the Union: Mobile Ecommerce Performance," mobile
devices were tested over a 4G connection using their native browsers. Devices
tested include: iPhone 4, iPhone 4s, Samsung Galaxy Nexus, Samsung Galaxy S3
and Samsung Galaxy Note 2. The iPad 2, iPad 3 and Samsung Galaxy Tab 2 were
tested over a Wifi connection using their native browsers.
For recommendations on best practices that site owners should consider when
developing sites for today's multi-screen universe, and/or to access the
complete version of "2013 State of the Union: Mobile Ecommerce Performance,"
An infographic illustrating the report's key findings can be accessed here:
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award-winning solutions portfolio delivers full resilience for
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