Mercy Teams Up with Philips to Launch Telehealth Services
Leading Health System to Expand Philips' Coordinated Telehealth Programs
ANDOVER, Mass. and ST. LOUIS, Nov. 4, 2013
ANDOVER, Mass. and ST. LOUIS, Nov.4, 2013 /PRNewswire/ --Mercy, one of the
earliest providers of telehealth for critical care in the U.S., and Royal
Philips (NYSE: PHG, AEX: PHIA) today announced that they will collaborate to
expand Mercy's telehealth services to include medical and surgical hospital
units. Telehealth enables clinicians to remotely monitor and manage patients
in any location and is one of the fastest growing care delivery models. Mercy
is currently managing 430 intensive care unit beds with the Philips eICU
program and multiple Emergency Departments with the Philips Telestroke
Program, and will soon extend these services to medical and surgical hospital
As patient acuity in hospitals continues to increase, care of patients on
medical and surgical units represents an area of substantial unmet need and
consumption of health care resources. By 2017, Mercy is planning to provide
the Philips eAcute program to 1,500 acute care beds not only within the Mercy
system, but across the U.S.
The sixth largest Catholic health care system in the U.S., Mercy operates 32
hospitals and 300 outpatient facilities across Arkansas, Kansas, Missouri and
Oklahoma, as well as outreach ministries in Louisiana, Mississippi and Texas.
Mercy's eICU and telestroke programs have been supported by Philips technology
since 2006. The positive impact of telehealth on length of stay, readmissions
and patient safety is a game changer and why Mercy is expanding into acute
"We have never been more convinced of the power of telehealth to improve
patient access and outcomes and reduce costs," said Lynn Britton, Mercy's
president and CEO, who will be participating in the "Telemedicine's Expansive
Potential" panel at this week's U.S. News & World Report's Hospital of
Tomorrow conference in Washington, DC. "Adding acute care telehealth services
is a natural extension of our successful eICU and telestroke programs and will
allow us to support our mission to provide quality care to patients in need,
regardless of location."
Mercy expects to launch the Philips-enabled acute care program by April 2014.
In addition to bi-directional audio and video access in patient rooms, the
program will include several key features that address:
oReadmissions reduction – Recorded discharge instructions, uploaded into a
patient engagement portal to reinforce self-care and adherence to
therapies at home.
oIncreased patient safety – Automated monitoring of vital signs with remote
triggers around early warning signs, to avoid complications, including
oIncreased patient satisfaction – Video visitation, enabling patients to
easily interact with family members and friends.
oClinical best practices – Including early detection of sepsis, pressure
ulcer management and fall prevention.
Mercy's acute care program is designed to complement its home care technology
provided by Philips, all of which will be critical components of the Mercy
virtual care center, one of the first freestanding facilities of its kind in
the U.S. The center will be staffed by hundreds of health care providers
linked electronically to Mercy and other partner hospitals, via telehealth
"With the right leadership, people and processes in place, Mercy has become a
model for how to roll out a coordinated telehealth strategy that truly changes
the way patients receive care," said Brian Rosenfeld, M.D., Vice President and
Chief Medical Officer, Philips Healthcare Hospital to Home. "Our acute care
program builds on the success we've had in the ICU, Emergency Department and
the home, and we will continue to partner with leading health systems like
Mercy to expand telehealth programs across the country."
For more information on Philips Hospital to Home coordinated telehealth
programs, please visit:
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a diversified health and well-being
company, focused on improving people's lives through meaningful innovation in
the areas of Healthcare, Consumer Lifestyle and Lighting. Headquartered in the
Netherlands, Philips posted 2012 sales of EUR 24.8 billion and employs
approximately 114,000 employees with sales and services in more than 100
countries. The company is a leader in cardiac care, acute care and home
healthcare, energy efficient lighting solutions and new lighting applications,
as well as male shaving and grooming and oral healthcare. News from Philips is
located at www.philips.com/newscenter.
Mercy, with one of the largest single-hub electronic ICU programs in the
nation, launched one of the first comprehensive, integrated electronic health
records in the country. In addition, Mercy is the first Epic user in the
country to implement EHR-automated care paths, including the development of a
virtual sepsis unit that automatically searches for more than 800 warning
signs and greatly reduces mortality, length of hospital stay and costs. As
part of building a new model of care, Mercy has also developed one of the
world's top 10 health care supply chains.
SOURCE Philips Hospital to Home
Contact: Kathy O'Reilly, Philips, (o) 978-659-2638, (mobile) 978-221-8919,
Kathy.firstname.lastname@example.org, Twitter: @kathyoreilly; Nancy Corbett, Mercy, (o)
405-752-3793, (mobile) 405-615-6674, Nancy.email@example.com, Twitter:
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