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Mattersight Recognized by CIO Review as a Top 20 Most Promising Data Analytics Company

Mattersight Recognized by CIO Review as a Top 20 Most Promising Data Analytics 
Company 
CHICAGO, IL -- (Marketwired) -- 11/04/13 --  Mattersight Corporation
(NASDAQ: MATR), a leading provider of enterprise analytics, has been
recognized by CIO Review as one of the "20 Most Promising Data
Analytics Companies." This honor is in recognition of Mattersight's
ability to help enterprises optimize customer-employee interactions,
enhance business performance, and improve customer satisfaction.  
"Mattersight has been on our radar for some time now for stirring a
revolution in Data Analytics technology and we are happy to showcase
them this year due to their continuing excellence in delivering
top-notch technology-driven-solutions," said Harvi Sachar, Publisher
& Founder, CIO Review. "Mattersight's solutions continued to break
new ground within the past year and we're excited to have them
featured on our top companies list." 
One of Mattersight's most promising analytics solutions is Predictive
Behavioral Routing. Mattersight(R) Predictive Behavioral Routing
automatically routes calls by using advanced algorithms that predict
the best available agent to handle a particular caller based on each
agent's performance by caller personality and communication style.  
This recognition by CIO Review builds on significant recent market
acceptance of Predictive Behavioral Routing, as demonstrated by: 


 
--  Closing 17 new pilots in Q3 -- a 240% increase over closing 5 new
    pilots in Q2
--  Rapidly growing pipeline, with 6 additional pilots closed Q4 QTD
--  Awarded Gartner Cool Vendor award, CUSTOMER Product of the Year, TMC
    Labs Innovation Award, and Temkin Group Excellence Award

  
To learn more about creating positive connections between callers and
agents to improve business outcomes, watch a short Mattersight(R)
Predictive Behavioral Routing demonstration video at
www.mattersight.com/PBR-demo-video.  
About Mattersight  
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight(R) Behavioral
Analytics captures and analyzes customer and employee interactions,
employee desktop data and other contextual information to optimally
route customers to the best available employee, improve operational
perfo
rmance, and predict future customer and employee outcomes.
Mattersight's analytics are based on millions of proprietary
algorithms and the application of unique behavioral models. The
company's SaaS+ delivery model combines analytics in the cloud with
deep customer partnerships to drive significant business value.
Mattersight's solutions are used by leading companies in Healthcare,
Insurance, Financial Services, Telecommunications, Cable, Utilities,
Education, Hospitality and Government. See What Matters(TM) by
visiting www.mattersight.com.  
About CIO Review 
CIO Review constantly endeavors to identify "The Best" in a variety
of areas important to tech business. Through nominations and
consultations with industry leaders, our editors choose the best in
different domains. Top 20 Data Analytics Providers is a listing of 20
Most Promising Data Analytics companies in the U.S.:
http://www.cioreview.com/magazine/20-Most-Promising-Data-Analytics-Companies-XZJX325814981.html 
Contact
David Gustafson
Executive Vice President of Products and Marketing
847.582.7016
David.Gustafson@Mattersight.com 
 
 
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