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Mattersight to Present at Argyle Executive Forum's 2013 Customer Care Leadership Fall Event

Mattersight to Present at Argyle Executive Forum's 2013 Customer Care 
Leadership Fall Event 
CHICAGO, IL -- (Marketwired) -- 10/31/13 --  Mattersight Corporation
(NASDAQ: MATR) today announced that it will present at Argyle
Executive Forum's 2013 Customer Care Leadership Forum in New York, NY
on November 13, 2013. The session, entitled Personality Matters, will
be led by Mattersight's David Gustafson, Executive Vice President of
Products and Marketing.  
During Mattersight's session, Mr. Gustafson will share the data and
insight gained from Mattersight's analysis of over a billion
interactions, and will address the impact of personality,
communication styles, and other behavioral characteristics on
customer interactions and ultimately on business metrics, including
sales conversation rates, customer retention, and satisfaction
scores. For those interested in arranging to speak with Mattersight
at the event, please visit: www.mattersight.com/contact.  
Outstanding customer care is crucial in the increasingly competitive
landscape, yet senior customer care and contact center executives are
no strangers to simultaneous cost-cutting pressure. The Customer Care
Leadership Forum brings together these executives to discuss how they
can lead the charge and create a proactive strategy for cutting costs
while focusing on customer concerns, and also advance overall
business objectives. 
For more information on the event and to get details on registering,
please visit:  
http://www.argyleforum.com/Events/2013-Customer-Care-Leadership-Forum:-Fall-Event--New-York 
About Mattersight 
 Mattersight is a leader in enterprise analytics
focused on customer and employee interactions and behaviors.
Mattersight(R) Behavioral Analytics captures and analyzes customer
and employee interactions, employee desktop data and other contextual
information to optimally route customers to the best available
employee, improve operational performance, and predict future
customer and employee outcomes. Mattersight's analytics are based on
millions of proprietary algorithms and the application of unique
behavioral models. The company's SaaS+ delivery model combines
analytics in the cloud with deep customer partnerships to drive
significant business value. Mattersight's solutions are used by
leading companies in Healthcare, Insurance, Financial Services,
Telecommunications, Cable, Utilities, Education, Hospitality and
Government. See What Matters(TM) by visiting 
 www.Mattersight.com.  
About Argyle Executive Forum
 Argyle Executive Forum is the leading
membership-based professional services firm. We convene business
leaders from highly targeted business-to-business communities for
strategic collaboration and business development. Since 2004, Argyle
has advanced the exchange of new ideas and timely perspectives among
senior operating leaders, board members, investment managers and
policy makers. Over 40,000 executives participate in our communities,
with over 700 new members joining every month. Learn more at
www.argyleforum.com.  
Contact
David Gustafson
Executive Vice President of Products and Marketing
847.582.7016
David.Gustafson@Mattersight.com 
 
 
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