Chase Receives J.D. Power’s Highest Rank for Small Business Banking Customer
Satisfaction in West, Midwest and South Regions for 2013
NEW YORK -- October 31, 2013
Chase ranked highest in customer satisfaction for small business banking in
the West, Midwest and South regions in the J.D. Power study released today.
The study demonstrates Chase’s increasing leadership serving American small
businesses across the country. This year, J.D. Power recognized Chase for
having the highest customer satisfaction score among small business
respondents in three regions including the:
West Region: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana,
Nevada, New Mexico, Oregon, Utah, Washington and Wyoming
Midwest Region: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota,
Missouri, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin
South Region: Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky,
Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina,
Tennessee, Texas, Virginia and West Virginia.
“Receiving this recognition from J.D. Power and our customers is an amazing
accomplishment for our entire Chase team,” said Scott Geller, Chase Business
Banking CEO. “We have been working very hard to create lasting relationships
with the business owners we are so proud to serve, and these awards say we’re
on the right track.”
Chase Business Banking serves 2.3 million small businesses around the country
through 5,600 branches and more than 10,000 relationship managers and small
business specialists trained to serve small business clients. In addition, the
bank offers Ink from Chase business credit cards, and Chase Paymentech is a
global leader in payment processing for merchants. This week Chase announced
it was named the #1 SBA lender for the fourth consecutive year, approving more
SBA loans and lines of credit than any other lender.
About J.D. Power and Associates
J.D. Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are based on
responses from millions of consumers annually. Headquartered in Westlake
Village, Calif., J.D. Power has offices in North/South America, Europe and
Asia Pacific. For more information on car reviews and ratings, car insurance,
health insurance, cell phone ratings, and more, please visitJDPower.com. J.D.
Power is a business unit of McGraw Hill Financial.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase &
Co. (NYSE:JPM), a leading global financial services firm with assets of $2.5
trillion and operations in more than 60 countries. Chase serves more than 50
million consumers through more than 5,600 bank branches, 17,500 ATMs, credit
cards, mortgage offices, and online and mobile banking as well as through
relationships with auto dealerships. More information about Chase is available
at www.chase.com and @Chase. JPMorgan Chase Bank, N.A. Member FDIC. Equal
Mary Jane Rogers, 303-244-3142
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