IHG's® Candlewood Suites® Brand Introduces The Lending Locker To Hotel Guests
The New Offering Gives Extended Stay Guests the Freedom to Borrow Items They
Miss While Traveling
ATLANTA, Oct. 30, 2013
ATLANTA, Oct. 30, 2013 /PRNewswire/ -- According to a new survey of hotel
guests and team members released today from IHG's^® (InterContinental Hotels
Group) [LON: IHG, NYSE:IHG (ADRs)] Candlewood Suites^® brand, nearly 60
percent of extended stay hotel guests say they miss something from home when
traveling, and the ability to borrow a larger item or appliances during their
stay makes it easier and more enjoyable. Many travelers have a certain item or
two they wish they could take on the road with them, but luggage size and
weight limitations may not always make that possible. From a reading lamp to a
favorite board game or appliance for the kitchen, guests – especially those
who are on the road for extended periods – miss the comforts of home.
(Photo: http://photos.prnewswire.com/prnh/20131030/CL06386-INFO )
Understanding guests' desire for such items, the Candlewood Suites brand
introduced the Lending Locker, a place within the hotel where guests can
borrow common household items to use during their stay. Available items
include things not found in typical hotel rooms, such as desk fans, blenders
and crock pots, small hand tools and games. Guests need only fill out a
Lending Locker check-out form and drop it at the front desk to borrow an item.
They are then free to use the borrowed item for as long as they need it, and
return it for another guest to use.
"One of the brand hallmarks that has long defined the Candlewood Suites brand
is our Candlewood Cupboard^®, which operates on the honor system," said Robert
Radomski, vice president, Brand Management, Staybridge Suites^® and Candlewood
Suites^®. "Our guests know and appreciate that our hotel teams treat them like
trusted members of the family. With the Lending Locker, we are expanding that
notion of trust, and further demonstrating that our hotels are like home for
our guests by offering complimentary use of a variety of appliances, games and
other items they normally use at home."
Other key survey findings include:
oAmong guests who borrowed games, MONOPOLY^® is the overwhelming favorite,
borrowed by 43 percent of responders.
oGuests are most likely to borrow kitchen-related items. Nearly 50 percent
said they borrowed an item to use in their in-suite kitchen. Common items
included blenders, George Foreman^® grills and crock pots.
o30 percent of hotel team members say that the Lending Locker has allowed
them to start a conversation and learn something new about their guests.
oThe majority of guests (68 percent) borrow items for more than one day,
and almost half – 49 percent – borrow items for 2-3 days.
oTeam members shared stories about guests using kitchen equipment to make
food including chili and cookies to share with fellow guests and hotel
team members, adding to the home-like environment.
Piloted in 10 properties for over a year, the Lending Locker generates high
guest satisfaction and increased guest and team member engagement. Unlike
anything currently offered by the brand's competitors, the Lending Locker is a
unique, differentiating signature amenity for the Candlewood Suites brand.
The Lending Locker is currently rolling out to all 304 Candlewood Suites
hotels, and will be a standard hallmark in every property by spring 2014.
IHG is one of the world's leading hotel companies, with a rich heritage and
broad portfolio of nine brands across over 4,600 hotels, in nearly 100
countries and territories. The scale and diversity of the IHG family of
brands means that its hotels can meet guests' needs whatever the occasion -
from an award-winning InterContinental^® Resort to a city-center Crowne
The Candlewood Suites brand participates in IHG's guest loyalty program, IHG^®
Rewards Club. The industry's fast-growing guest loyalty program with 74
million members is free, and guests can enroll by logging on at
IHGRewardsClub.com, by calling 1-888-211-9874 or by inquiring at the front
desk of any of IHG's over 4,600 hotels worldwide.
About Candlewood Suites® Hotels
Candlewood Suites® hotels are focused on comfort, space and value. The brand
has more than 300 properties located throughout North America with an
additional 83 in the pipeline. At Candlewood Suites hotels, guests find
spacious studio and one-bedroom suites each with its own fully equipped
kitchen, executive desk, DVD player, recliner or sofa bed and telephone with
voice mail plus free local calls. The Candlewood Gym and free Guest Laundry
are open around the clock, and guests can take advantage of the 24-hour
Candlewood Cupboard®, where they will find breakfast items, snacks,
refreshments, entrées and necessities available on the honor system. Guests
can borrow items they may need during their extended visit, including a desk
fan, extra lighting, larger kitchen appliances and more, from the new Lending
Locker. Candlewood Suites hotels offer guests all of this at a very
In July 2013, the Candlewood Suites brand was named Best Midscale Hotel Brand
in the Americas by the Market Metrix Hospitality Index (MMHI) for Q2 2013. For
more information about the brand or to book a reservation, visit
www.CandlewoodSuites.com or call 1-888-CANDLEWOOD. Find Candlewood Suites
hotels on Twitter http://www.twitter.com/Candlewood or Facebook
© 2013. InterContinental Hotels Group. Candlewood Suites and Candlewood
Suites & Design are registered trademarks of InterContinental Hotels Group.
All other referenced trademarks are owned by their respective owners.
Notes to Editors:
IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global
organization with a broad portfolio of nine hotel brands, including
InterContinental® Hotels & Resorts, Hotel Indigo® Hotels, Crowne Plaza® Hotels
& Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express® Hotels,
Staybridge Suites® Hotels, Candlewood Suites® Hotels, EVEN™ Hotels and
HUALUXE™ Hotels & Resorts.
IHG manages IHG® Rewards Club, the world's first and largest hotel loyalty
program with over 74 million members worldwide. The program was relaunched in
July 2013, offering enhanced benefits for members including free internet for
Elites across all hotels, globally.
IHG franchises, leases, manages or owns over 4,600 hotels and 678,000 guest
rooms in nearly 100 countries and territories. With more than 1,000 hotels in
its development pipeline, IHG expects to recruit around 90,000 people into
additional roles across its estate over the next few years.
InterContinental Hotels Group PLC is the Group's holding company and is
incorporated in Great Britain and registered in England and Wales.
Visitwww.ihg.comfor hotel information and reservations
andwww.ihgrewardsclub.comfor more on IHG Rewards Club. For our latest news,
visit: www.ihg.com/media, www.twitter.com/ihg, www.facebook.com/ihg or
SOURCE IHG (InterContinental Hotels Group)
Contact: Jordan Worrall, Candlewood Suites®,770-604-5010,
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