IDC Health Insights Arms Health Information Exchange Organizations with Guide to IT Consultants and Systems Integrators

  IDC Health Insights Arms Health Information Exchange Organizations with
  Guide to IT Consultants and Systems Integrators

Business Wire

FRAMINGHAM, Mass. -- October 30, 2013

IDC Health Insights today announced the availability of a new report, Vendor
Assessment: U.S. Health Information Exchange Organizations’ Guide to IT
Consultants and System Integrators, (Doc #HI243455), which evaluates the
largest IT consulting and systems integration services vendors to the U.S.
health information organization (HIO) market. This report is the third in a
series published this year (see also: Vendor Assessment: U.S. Healthcare
Providers' Guide to IT Consultants and Systems Integrators (Doc # HI241857);
and  Vendor Assessment: U.S. Healthcare Payers' Guide to IT Consultants and
Systems Integrators (Doc # HI240501)]. The new report evaluates seven vendors:
Accenture, Cognizant, Computer Sciences Corp. (CSC), Dell, HCL Technologies
(HCL), OptumInsight (Optum), and PricewaterhouseCoopers (PwC).

IDC Health Insights examined each consulting firm in terms of their ecosystem
capabilities and/or formal partnerships, service-line offerings, and their
investments. Designed to help HIO leaders quickly build short lists of
consulting candidates for specific engagements, the new assessment can also
help consultants refine the ways they compete for new projects, engage with
clients, and invest in their future offerings and capabilities.

Key findings include:

  *Rising demand for HIE consulting: The ROI justifications for HIOs are
    coming into focus for payers and providers that view HIE technology as a
    cornerstone for effective population management and alternative payment
    models. Rising mindshare and investment in accountable care will drive
    higher spending for HIE technology and HIE consulting.
  *Partnerships form: Formal partnerships have recently been established by
    several of the firms featured in this research. Informal working
    relationships are also developing fast.
  *Consulting offerings move to a new stage of maturity: The HIE consulting
    market is immature, but the featured consulting firms have the necessary
    organizational structures, resources, ecosystem relationships, and
    offerings to scale quickly as they onboard clients.
  *Focus on private enterprise HIE segment: Growth of consulting spending
    will be most pronounced among large, complex, private HIEs. Variations in
    demand within this segment will likely drive specialization for fledgling
    HIE consulting practices that will define the HIE services market long

Leaders at HCOs are relying heavily on IT consultants to help them articulate
their strategic options, understand the quickly evolving HIE technology
marketplace, fill gaps in existing technology assets, and achieve their
strategic goals in timely fashion. The challenge for HIOs is that consultants
need to be hired and managed appropriately in order to justify their costs. As
a result, HIO leaders are looking for guidance to identify and engage IT
consultants. This is especially true for HIOs that are seeking to establish
long-term relationships with IT consultants to reduce the costs and increase
the benefits over multiple consulting engagements.

According to Sven Lohse, Research Manager, IDC Health Insights, "This report
defines the fragmented and quickly evolving HIE technology and consulting
landscape. It creates clear guidelines for HIO leaders that need to understand
the key IT consulting industry players and their capabilities to use HIE
technology to achieve meaningful use and accountable care."

For additional information about this report or to arrange a one-on-one
briefing with Sven Lohse, please contact Sarah Murray at 781-378-2674 or Reports are available to qualified members of
the media. For information on purchasing reports, contact;
reporters should email

About IDC Health Insights
IDC Health Insights assists health businesses and IT leaders, as well as the
suppliers who serve them, in making more effective technology decisions by
providing accurate, timely, and insightful fact-based research and consulting
services. Staffed by senior analysts with decades of industry experience, our
global research analyzes and advises on business and technology issues facing
the payer, provider and life sciences industries. International Data
Corporation (IDC) is the premier global provider of market intelligence,
advisory services, and events for the information technology market. IDC is a
subsidiary of IDG, the world’s leading technology, media, research, and events
company. For more information, please visit, email, or call 508-935-4445. Visit the IDC Health Insights Community


Meg Sullivan, 508-935-4237
Senior Marketing Specialist
Attune Communications
Sarah Murray, 781-378-2674
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