One Year After Hurricane Sandy, 83% of Businesses Have No IT Business
Continuity Plan to Operate During Disasters
Institute for Business and Home Safety Reveals 25% of Businesses Never Reopen
Following a Major Disaster
SAN JOSE, Calif. -- October 29, 2013
When Hurricane Sandy struck a year ago, many businesses were unprepared to
handle the communications outages, loss of electricity and physical
destruction she caused. Even now 83% of businesses do not have an IT business
continuity plan in place.
Businesses cannot afford lengthy downtimes when disasters strike, so they must
be ready to recover from disruptions to business continuity immediately.
Fortunately, today’s cloud-based technologies enable businesses to maintain
their IT operations and communications channels even when they can no longer
work from their main corporate office. Apart from natural disasters such as
Hurricane Sandy, today’s knowledge workers require the capability to work from
wherever they are, whenever they are needed.
8x8, Inc. (NASDAQ:EGHT), provider of cloud communications and collaboration
solutions, offers technologies that enable in-house and remote employees to
continue working from any Internet-enabled location, despite unanticipated
business continuity disruptions. From cloud-based telephony and contact center
services to unified communications, 8x8 offers a comprehensive suite of
services that helps businesses keep employees powered up and working strong.
Additionally, since 8x8’s services are delivered over the public Internet, a
business can activate full-featured enterprise class phone service in minutes,
enabling it to promptly resume its communications capabilities following
damage or disablement to an existing on-premise phone system.
“In this day and age, we’re seeing more and more of our employees work from
home due to everyday demands, whether it be a catastrophic disaster or because
their kids are sick and cannot go to school,” said John Imor, IT Director of
Water Quality Insurance Syndicate. “With 8x8, we’ve been able to provide all
employees, whether they typically work remotely or not, with the proper tools
to continue to do their jobs outside of the office setting.”
While catastrophic disasters like Hurricane Sandy do happen occasionally, most
system downtime occurrences are caused by human error, unexpected updates or
server room environment issues. In fact according to a survey by Acronis and
the Ponemon Institute, 86% of companies experienced one or more instances of
system downtime in the previous year, and 60% of the time human error was a
In addition, everyday disasters, like employees’ children getting sick, urgent
family situations or even travelling can get in the way of traditional at-work
procedures. A Census Bureau report revealed 9.4% of U.S. workers—or 13.4
million people—worked at least one day at home per week, a number that is on
the rise compared to years prior.
“Bottom line, a business continuity plan is not just for hurricane-sized
disasters,” said 8x8 Sr. Vice President of Product & Strategy Darren Hakeman.
“Smaller business disruptions, like the recent BART Strike in the San
Francisco Bay Area, happen all the time. Organizations should have a
communication and collaboration solution in place with built-in disaster
recovery to handle both system downtime and disasters-in-waiting. This will
ensure their customers are served and their business remains open.”
For more information about 8x8 cloud communications and collaboration
solutions, visit http://www.8x8.com/VoIPBusinessPhoneSystems.aspx.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) offers a comprehensive portfolio of unified,
cloud-based communications and collaboration solutions that includes hosted
cloud telephony, office communications, contact center, video conferencing and
virtual desktop software and services. The company has been delivering
business services to SMB, mid-market and distributed enterprises since 2004
and has garnered a reputation for technical excellence and outstanding
reliability. In 2012, 8x8 was named a market "leader" in Gartner's Magic
Quadrant for Unified Communications as a Service (UCaaS) in North America and
was recognized as the No. 1 Provider of Hosted IP Telephony by Frost &
Sullivan and Synergy Research Group. For additional information,
visitwww.8x8.com, or connect with 8x8 on Google+, Facebook, LinkedIn and
Tim Polakowski, 669-200-6638
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