Cintas Releases Study on the Security of Document Shredding Practices
Study finds that companies trust document-shredding services to securely
dispose of sensitive documents
CINCINNATI -- October 28, 2013
Cintas and Ponemon Institute are pleased to present the results of a study on
the Security of Document Shredding Services. The purpose of the study was to
determine current practices to secure sensitive documents during the shredding
and destruction process. In this study, 705 individuals responsible for making
decisions about the use of document shredding services for their company were
The following are the key findings from this research:
*One-third of respondents do not have a policy for the secure destruction
of confidential documents.
*Among those respondents who say their organization has a policy, more than
half (51 percent) say it does not cover the secure destruction of hard
*While more than half (55 percent) train their employees on the secure
disposal of confidential documents, only 38 percent say they are confident
that the training helps ensure the secure disposal of confidential
*The primary reason for using an outside shredding service to destroy and
shred confidential information is because respondents believe it is more
effective than relying on employees to properly shred and/or destroy
*The most important characteristics of vendors engaged to shred
confidential documents are: convenience, reputation and responsiveness to
urgent needs or requests.
“Based on Ponemon Institute research, organizations that do not take
precautions to dispose of confidential documents securely face the likelihood
of a data breach,” said Dr. Larry Ponemon, chairman and founder of Ponemon
Institute. “Our recommendation is that organizations establish clear
guidelines and policies for the destruction of sensitive documents and
consider using a professional service such as Cintas to make sure thieves
cannot steal confidential business and personal information.”
Participants in this research were also asked about the factors that are
important when selecting a document shredding service. According to the
findings, Cintas scored very well on the following factors:
*They would recommend their vendor, (28 percent higher than the
*Vendor offers offered smooth, worry-free service, (21 percent higher than
*Vendor provides a clear understanding of the security procedures used, (23
percent higher than the competition).
*The service offers good value, (21 percent higher than the competition).
“It is the Cintas culture to always exceed our customers’ expectations,” said
Karen Carnahan, President and COO, Cintas Document Management. “We believe
that top of the line security, proper policies and procedures, innovative
technology and more than anything our people absolutely make the difference.”
Ponemon Institute conducted this U.S. survey sponsored by Cintas during the
months of March and April 2013. The sample of qualified 705 respondents are
employed by medium to larger-sized U.S. organizations in more than 16 industry
sectors. For complete survey methodology, including weighting variables,
please visit www.cintas.com/DMReport.
About Cintas Corporation:
Headquartered in Cincinnati, Cintas Corporation provides highly specialized
services to businesses of all types primarily throughout North America. Cintas
designs, manufactures and implements corporate identity uniform programs, and
provides entrance mats, restroom cleaning and supplies, tile and carpet
cleaning, promotional products, first aid, safety, fire protection products
and services and document management services for more than 1 million
businesses. Cintas is a publicly held company traded over the Nasdaq Global
Select Market under the symbol CTAS and is a component of the Standard &
Poor’s 500 Index.
About Ponemon Institute:
Ponemon Institute is dedicated to independent research and education that
advances responsible information and privacy management practices within
business and government. Our mission is to conduct high quality, empirical
studies on critical issues affecting the management and security of sensitive
information about people and organizations.
Mulberry Marketing Communications
Christina Alvarez, 312-664-1532
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