Canon Positioned in the Leaders Quadrant of 2013 Magic Quadrant for Managed
MELVILLE, N.Y. -- October 24, 2013
Canon U.S.A., Inc., a leader in digital imaging solutions, today announced
that its parent company, Canon Inc., has been positioned by Gartner, Inc. in
the Leaders quadrant of the 2013 Magic Quadrant for Managed Print Services,
The Gartner Magic Quadrant positions vendors based on their performance across
two major categories: the Ability to Execute, in which Gartner evaluates each
MPS provider on its “success in delivering results today, as well as its
preparation to deliver results in the future,” and Completeness of Vision,
where Gartner evaluates a provider’s “prospects for success by analyzing its
view of the market, service operating model, and strategic plans for growth
and service improvements.”
“We believe Canon’s positioning in the Leaders quadrant is a result of our
ability to remain flexible and customize our managed document solutions to
meet the ever-changing needs of customers while having the back-end
infrastructure that enables implementation at a global scale,” said Sam
Yoshida, vice president and general manager, Marketing, Business Imaging
Solutions Group, Canon U.S.A. “We also have a broad portfolio of hardware,
software and value added services capable of tying into any managed document
Serving domestic and international markets, Canon Managed Document Services
provide a unified offering for total output and document solutions management.
Starting with simple fleet and service automation for total cost of ownership
reduction, to providing advanced services for more complex document workflow
and value-added solutions such as compliance and security, central
reprographic department (CRD) integration, content management, and mobile and
remote user services, Canon brings the expertise, people, and technology
solutions to fully understand its clients’ business and manage their
Canon MDS consists of a global infrastructure and menu of services that allows
flexibility yet consistency in design and scalability. Canon’s proven Managed
Document Services methodology provides a single source of accountability at
each stage of a managed services engagement, including Discover and Analyze;
Design; Deploy and Transition; Support and Manage; and Evaluate and Review.
The company also provides a portfolio of Canon and third-party software tools
and technology that can be implemented throughout each phase of an MDS
deployment, including these select offerings:
*imageWARE Enterprise Management Console, a highly scalable web-based
management utility capable of installing, monitoring and managing multiple
Canon and third party networked devices on customer networks. In a Canon
MDS engagement, this solution is used for IT administration and ongoing
support and management.
*imageWARE Remote, a hosted solution to provide enhanced servicing
capabilities such as just-in-time service delivery, automated meter
collection, and consumables replacement. Using this technology Canon can
minimize device downtime and respond more rapidly in cases where device
service is required.
*uniFLOW Output Manager, a modular output management solution that is used
to address the goals of reducing costs and improving productivity. From
usage tracking and cost accounting capabilities, to security solutions,
rules-based routing and CRD integration, uniFLOW is a technology suitable
for any Canon MDS engagement.
*Therefore^™, an information management solution that not only delivers
document management basics such as storage, version control and
expiration, but also advanced content management functions such as
designing procedures and guidelines around document creation, workflow,
security and access. With Therefore^™, manual paper workflows can be
replaced with streamlined, automated processes.
When Canon U.S.A. moved into its new headquarters in Melville, NY earlier this
year, it implemented several projects – from print output optimization to
application workflow design to imaging and records management – that many
organizations look to Canon to provide within a typical MDS engagement. By
right-sizing its print infrastructure and consolidating all Canon devices
within dedicated print centers featuring a standardized fleet of imageRUNNER
ADVANCE digital multifunction printers (MFP) and imagePROGRAF large-format
output devices, the print optimization initiative alone helped Canon reduce
paper usage by more than 25 percent, increase duplex printing to approximately
45 percent, and more effectively manage the utilization of color throughout
Visit www.usa.canon.com/services for more information about Canon MDS
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business,
and industrial digital imaging solutions. With approximately $40 billion in
global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall
in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s
Most Admired Companies in 2013. In 2013, Canon U.S.A. received the PCMag.com
Readers’ Choice Award for Service and Reliability in the digital camera and
printer categories for the tenth consecutive year, and for camcorders for the
past three years. Canon U.S.A. is committed to the highest level of customer
satisfaction and loyalty, providing 100 percent U.S.-based consumer service
and support for all of the products it distributes. Canon U.S.A. is dedicated
to its Kyosei philosophy of social and environmental responsibility. To keep
apprised of the latest news from Canon U.S.A., sign up for the Company's RSS
news feed by visiting www.usa.canon.com/rss and follow us on Twitter
Disclaimer: Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users to select
only those vendors with the highest ratings. Gartner research publications
consist of the opinions of Gartner's research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed
or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
^1 Gartner, Inc. “Magic Quadrant for Managed Print Services, Worldwide,” K.
Weilerstein, S. McNee and E. Kim, 21 October 2013.
†Based on weekly patent counts issued by United States Patent and Trademark
Canon U.S.A. website:
For sales information/customer support:
Canon U.S.A., Inc.
Michael Maloney, 631-330-4613
Siobhan Cullagh, 631-330-5184
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