Henkel Selects Unisys to Transform Delivery of IT Services to 38,000 Employees
Expanded IT support contract builds on Unisys' successful work to implement a
standardized global service delivery platform for this leading global
BLUE BELL, Pa., Oct. 23, 2013
BLUE BELL, Pa., Oct. 23, 2013 /PRNewswire/ --Unisys Corporation (NYSE: UIS)
today announced that its German subsidiary has won an end-user computing
contract from Henkel AG & Co KGaA to help the global manufacturer of
industrial, personal and household products cut costs and transform the
delivery of IT services to some 38,000 employees worldwide.
The seven-year contract extension and expansion builds on the successful
four-year relationship between the two companies that has enabled Henkel to
standardize and enhance delivery of IT services to its employees while
reducing support costs.
Under the agreement, signed in Q1 2013, Unisys will continue providing service
desk, service-request management, desktop management and end-point security
services to Henkel worldwide until the end of 2019. In addition, Henkel and
Unisys have expanded the engagement to include managed infrastructure
services, applications management, identity management and integrated
end-to-end service management for Henkel's multi-vendor environment.
In 2009, Unisys implemented a single global service delivery platform that
enabled Henkel to replace four end-user computing providers, reduce support
costs by 20 percent, improve operational performance and transform service
delivery.^1 Unisys now handles more than 24,000 end-user enquiries a month for
Uwe Wirtz, Head of Global Infrastructure, Henkel AG & Co. KGaA, said: "Unisys'
services have enabled us keep Henkel employees continually productive and
transform our business. We are confident that our expanded relationship with
Unisys will help further our objective to evolve Henkel from a multi-national
company to a truly global enterprise."
Ron Frankenfield, president, Unisys Global Managed Services, said: "By
transitioning support for Henkel's end-users to our global service centers we
standardized the company's IT services and met its goals for cost savings and
improved productivity. Now we're embarking on the next phase – to enhance the
value we deliver to Henkel's end-users all over the world while streamlining
management of the company's operational infrastructure."
Note to Editors
^1Case study: Henkel Achieves Significant Savings through Consolidated ITO
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clients. We specialize in helping clients secure their operations, increase
the efficiency and utilization of their data centers, enhance support to their
end users and constituents, and modernize their enterprise applications. To
provide these services and solutions, we bring together offerings and
capabilities in outsourcing services, systems integration and consulting
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