Something To Talk About

Survey: Human Resources Managers Cite Lack of Communication as Main Source of 
Low Employee Morale 
TORONTO, Oct. 22, 2013 /CNW/ - Poor communication may do the greatest harm to 
workplace morale, suggests a new Accountemps survey. One-quarter (25 per cent) 
of human resources (HR) managers interviewed said a breakdown in communication 
is at the heart of most morale problems; almost one in five (18 per cent) 
survey respondents pointed to failure in recognizing employee achievements as 
the biggest factor and an equal number said micromanagement. Communication was 
also cited by 37 per cent of HR managers as the most effective way to counter 
low employee morale. 
The survey was developed by Accountemps, the world's first and largest 
specialized staffing service for temporary accounting, finance and bookkeeping 
professionals. It was conducted by an independent research firm and is based 
on interviews with more than 300 HR managers at Canadian companies with 20 or 
more employees. 
HR managers were asked, "Which one of the following has the most negative 
impact on employee morale?" Their responses: 
Lack of open, honest communication          25% 
Micromanaging employees                     18% 
Failure to recognize employee achievements  18% 
Fear of job loss                            17% 
Excessive workloads for extended periods    16% 
None of these                                4% 
Don't know                                   2% 
HR managers also were asked, "What is the best remedy for low morale?" Their 
Communication                                  37% 
Monetary rewards for exceptional performance   16% 
Recognition programs                           22% 
Unexpected rewards, such as gift certificates      
or sporting events tickets                      9% 
Team building events or meetings                9% 
Additional days off                             2% 
None of the above                               2% 
Don't know                                      2% 


*Responses do not total 100 percent due to rounding.

"Ineffective or incomplete communication between managers and employees could 
spell the difference between a team that is engaged and one that is suffering 
from low morale," said Greg Scileppi, president of Robert Half, International 
Staffing Operations. "Fostering an environment of two-way communication can 
help boost morale by making staff feel engaged. Managers can start by keeping 
their teams informed of company goals, challenges and business performance 
while encouraging staff to ask questions and provide feedback."

Scileppi added, "A disengaged workforce can have a significant and negative 
impact on business performance. Fortunately, issues with low morale can often 
be resolved relatively easily and in a cost-effective way with improved 

Accountemps highlights five characteristics of -- and remedies for -- 

  1. An active grapevine. When communication is scarce, gossip and
     misinformation flourish. Even if you have bad news to share or
     don't have all the answers, honesty is still the best policy. The
     more team members can rely on accurate information, the less grist

 they'll have for the rumour mill.
  2. Lack of initiative. Unmotivated employees just go through the 

     motions rather than taking an active seat at the table. Foster an
     ownership environment in which employees are challenged to take

 initiative and solve problems in creative ways.
  3. Scarce rewards. Step up efforts to recognize employees' efforts 
 with praise, low-cost awards and spot bonuses. Make rewards 
 personal and give them as soon after an achievement as possible.
  4. Changes in attitude. If employees are unhappy, it will show. Look 

     for red flags -- increased negativity, higher rates of
     absenteeism, or reduced cooperation or commitment. Checking in
     with workers on a regular basis will help you gauge morale and

 address budding problems.
  5. Poor performance. Morale problems can quickly affect a team's 

     quality of work. Signs of trouble include missed deadlines, an
     increase in mistakes or a decline in service levels. Consider
     bringing in temporary professionals to ease your team's workload.

About Accountemps

Accountemps is the world's first and largest specialized staffing service for 
temporary accounting, finance and bookkeeping professionals. The company has 
more than 345 offices worldwide and offers online job search services at

SOURCE  Accountemps 
Accountemps 181 Bay Street, Suite 820 Toronto, ON M5J 2T3 Contact: Naz 
Araghian 416.350.2330 ext. 62132 
To view this news release in HTML formatting, please use the following URL: 
CO: Robert Half Canada
ST: Ontario
-0- Oct/22/2013 12:15 GMT
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