Survey: Human Resources Managers Cite Lack of Communication as Main Source of
Low Employee Morale
TORONTO, Oct. 22, 2013 /CNW/ - Poor communication may do the greatest harm to
workplace morale, suggests a new Accountemps survey. One-quarter (25 per cent)
of human resources (HR) managers interviewed said a breakdown in communication
is at the heart of most morale problems; almost one in five (18 per cent)
survey respondents pointed to failure in recognizing employee achievements as
the biggest factor and an equal number said micromanagement. Communication was
also cited by 37 per cent of HR managers as the most effective way to counter
low employee morale.
The survey was developed by Accountemps, the world's first and largest
specialized staffing service for temporary accounting, finance and bookkeeping
professionals. It was conducted by an independent research firm and is based
on interviews with more than 300 HR managers at Canadian companies with 20 or
HR managers were asked, "Which one of the following has the most negative
impact on employee morale?" Their responses:
Lack of open, honest communication 25%
Micromanaging employees 18%
Failure to recognize employee achievements 18%
Fear of job loss 17%
Excessive workloads for extended periods 16%
None of these 4%
Don't know 2%
HR managers also were asked, "What is the best remedy for low morale?" Their
Monetary rewards for exceptional performance 16%
Recognition programs 22%
Unexpected rewards, such as gift certificates
or sporting events tickets 9%
Team building events or meetings 9%
Additional days off 2%
None of the above 2%
Don't know 2%
*Responses do not total 100 percent due to rounding.
"Ineffective or incomplete communication between managers and employees could
spell the difference between a team that is engaged and one that is suffering
from low morale," said Greg Scileppi, president of Robert Half, International
Staffing Operations. "Fostering an environment of two-way communication can
help boost morale by making staff feel engaged. Managers can start by keeping
their teams informed of company goals, challenges and business performance
while encouraging staff to ask questions and provide feedback."
Scileppi added, "A disengaged workforce can have a significant and negative
impact on business performance. Fortunately, issues with low morale can often
be resolved relatively easily and in a cost-effective way with improved
Accountemps highlights five characteristics of -- and remedies for --
1. An active grapevine. When communication is scarce, gossip and
misinformation flourish. Even if you have bad news to share or
don't have all the answers, honesty is still the best policy. The
more team members can rely on accurate information, the less grist
they'll have for the rumour mill.
2. Lack of initiative. Unmotivated employees just go through the
motions rather than taking an active seat at the table. Foster an
ownership environment in which employees are challenged to take
initiative and solve problems in creative ways.
3. Scarce rewards. Step up efforts to recognize employees' efforts
with praise, low-cost awards and spot bonuses. Make rewards
personal and give them as soon after an achievement as possible.
4. Changes in attitude. If employees are unhappy, it will show. Look
for red flags -- increased negativity, higher rates of
absenteeism, or reduced cooperation or commitment. Checking in
with workers on a regular basis will help you gauge morale and
address budding problems.
5. Poor performance. Morale problems can quickly affect a team's
quality of work. Signs of trouble include missed deadlines, an
increase in mistakes or a decline in service levels. Consider
bringing in temporary professionals to ease your team's workload.
Accountemps is the world's first and largest specialized staffing service for
temporary accounting, finance and bookkeeping professionals. The company has
more than 345 offices worldwide and offers online job search services at
Accountemps 181 Bay Street, Suite 820 Toronto, ON M5J 2T3 Contact: Naz
Araghian 416.350.2330 ext. 62132 firstname.lastname@example.org
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CO: Robert Half Canada
-0- Oct/22/2013 12:15 GMT
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