MetLife puts customers first through the power of Office 365
Goal of becoming a truly unified, global insurance company paved the way for
deciding on the holistic Microsoft solution.
REDMOND, Wash., Oct. 21, 2013
REDMOND, Wash., Oct. 21, 2013 /PRNewswire/ --MetLife Inc., a leading provider
of insurance, annuities and employee benefit programs serving more than 90
million customers, has selected Microsoft Office 365 to offset the challenges
that can accompany a rapidly expanding global workforce and the company's
global presence. MetLife has begun deployment to its 64,000 employees and
expects to have Office 365 fully implemented by November.
"As we expand our global presence, we had to start thinking differently about
how to get things done more quickly while still putting our customers first.
This absolutely affected the way we evaluated our previous technology
investments," said Jim O'Donnell, senior vice president and chief technology
officer, MetLife. "As a whole, the insurance industry can be challenging for
consumers to navigate, so getting all of our global employees onto one
standardized platform helps us collaborate more effectively and efficiently.
In turn, we can ensure the customer experience is as smooth and consistent as
The move to Office 365 will allow MetLife to reinvest cost savings into
mission-critical technologies, which will enable MetLife to further strengthen
its focus on customer-centricity. In an increasingly competitive industry, the
ability to strongly differentiate the brand as customer-centric will help
MetLife face competition from other insurance companies head-on.
"The opportunity to take advantage of Outlook and the other tools included in
the Office 365 suite will ultimately help us mitigate the time and distance
factors that can be detrimental to customer service. Office 365 supports and
enables our strategy of customer-centricity," O'Donnell said.
More information about how organizations are turning to Microsoft technology
is available on the Microsoft Customer Spotlight newsroom.
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in
software, services and solutions that help people and businesses realize their
SOURCE Microsoft Corp.
Contact: Rapid Response Team, Waggener Edstrom Worldwide, (503) 443-7070,
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