New Study: Enterprise Application Teams Struggle to Keep Up with Only 39
Percent Delivering On-Time, On-Budget
Survey of IT decision makers commissioned by EffectiveUI finds complexity,
changing priorities, silos and shortage of talent are the main obstacles
internal teams face
DENVER, Oct. 17, 2013
DENVER, Oct. 17, 2013 /PRNewswire/ --According to an October 2013
commissioned study conducted by Forrester Consulting on behalf of EffectiveUI,
only 39 percent of business decision makers believe their internal IT
organizations have the ability to regularly deliver projects on time and on
budget. A survey of IT leaders points to a number of obstacles as the top
reasons they struggle to keep up, including complexity of projects and silos
within their organization:
o56 percent cite ever-changing business and user requirements
o50 percent say they are trying to do too much at once
o34 percent believe they lack clear executive direction
o34 percent point to a lack of the right development talent
o32 percent cite a lack of stakeholder consensus
One survey respondent pointed out, "All the business requirements delay it.
The business folks … are giving too high-level of requirements and not helping
IT get an accurate sense of what is a nice-to-have and what is a must-have."
Internal Development Teams Know UX is Important, But Don't Prioritize
According to the commissioned study, supporting business requirements and
corporate growth is the top critical software priority for IT organizations
over the next 12 months. However, only 20 percent of IT decision makers
surveyed said they were very satisfied with the user experience of the
customer facing Web applications that are created in-house, and only 14
percent were very satisfied with their customer-facing mobile applications.
Their business counterparts agree. The study shows that business' satisfaction
with IT is lower than 50 percent.
Despite this low level of satisfaction, only 25 percent of IT decision makers
place top priority on updating and modernizing key legacy applications, and
only 20 percent believe mobile to be of top importance on their list of
Integrated Thinking Could be the Answer
According to the Technology Adoption Profile, which was conducted by Forrester
Consulting and analyzes the survey results, this problem is not new: "Netted
out, these obstacles have plagued enterprise application development teams for
years." The profile suggests that "Integrated Thinking," where decisions are
made with several attributes in mind – business needs, processes, technology,
architecture, integration, customer needs, experience and design – can
simultaneously meet business goals and delight customers.
One survey respondent agrees, stating his company has an omni-channel team
that manages mobile projects. "Having developers, marketing, business, etc.
under one team has helped them move faster … they are doing well with their
complex applications because of this organizational structure."
The Technology Adoption Profile states that an "Integrated Thinking" approach
may be the answer, as it encourages enterprise application development teams
to look at the bigger picture and "combine and conquer" through the following:
Internal development teams should strive to understand the big picture and
take responsibility for not only the creation of the application, but also the
impact it has on the business.
Task integrated design with people who understand both business and
Bringing together the right people to make informed decisions about design and
technology is necessary, but can sometimes be a challenge with internal
"We see this all the time. Companies can be extremely challenged in getting
all of their stakeholders on board with making design and technology decisions
that benefit everyone's interests – especially the customer or end user," said
Anthony Franco, president and founder of EffectiveUI. "This is where an
outside team can be helpful – one that understands customer insight and
design, but that also has a strong technical team and an understanding of
business goals to help get everyone in line with the direction and execution
of a digital project."
Measure every design decision on its impact on user experience.
The end-user ultimately decides the success of an application based on their
experience and every decision made – whether technology, architecture, or
visual design – impacts that experience.
To download the study, visit www.effectiveui.com/integratedthinking.
Navigating the most complex business problems, EffectiveUI designs and builds
digital solutions for the Fortune 1000 and ambitious innovators. Driven by the
belief that the interface between people and technology makes or breaks the
success of every digital product, application and user experience, the
company's purview spans anywhere an effective UI is needed, from smartphones
to flight decks. In addition to creating award-winning digital products,
mission-critical Web applications, and integrated mobile apps, EffectiveUI
also provides its clients with strategic guidance, training and embedded
experts to spur internal progress. EffectiveUI is a WPP company (NASDAQ:
To learn more about EffectiveUI, visit www.effectiveui.com, send an email to
firstname.lastname@example.org or call 888-310-5327.
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New study commissioned by EffectiveUI and conducted by Forrester Consulting
finds enterprise application teams struggle to keep up, with only 39 percent
delivering on-time and on-budget. Struggles include silos, complexity and
changing priorities. An Integrated Thinking approach can help enterprise
development teams overcome these challenges.
Video with caption: "Enterprise application teams struggle to keep up, and
cite silos, complexity and lack of priorities as the reasons why. Integrated
Thinking can help application development teams overcome those challenges."
Video available at:
Image with caption: "New study commissioned by EffectiveUI and conducted by
Forrester Consulting finds enterprise application teams struggle to keep up,
with only 39 percent delivering on-time and on-budget. Struggles include
silos, complexity and changing priorities. An Integrated Thinking approach can
help enterprise development teams overcome these challenges." Image available
Image with caption: "EffectiveUI." Image available at:
Contact: Jill Petersen, EffectiveUI, email@example.com,
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