Mattersight to Present at 9th Annual Customer Contact 2013, West: A Frost &
Sullivan Executive MindXchange
CHICAGO, IL -- (Marketwired) -- 10/17/13 -- Mattersight Corporation
(NASDAQ: MATR) today announced that it will present at the 9th Annual
Customer Contact 2013, West: A Frost & Sullivan Executive
MindXchange, on October 21, 2013, in Tucson, AZ. The session,
entitled, "New Thinking on the Customer Experience: The Impact of
Personality and Communication Styles," will be led by Mattersight's
Melissa Moore, Vice President, Program Management and Training, and
will explore the business impact of personality, communication
styles, and other behavioral characteristics on customer
During Mattersight's session, Ms. Moore will share the data and
insight gained from Mattersight's analysis of over a billion
interactions, and will address the impact that personality and
communication styles have on the outcome of customer interactions.
For attendees interested in scheduling a one-on-one meeting at the
event, please visit www.mattersight.com/contact, or visit us at the
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight(R) Behavioral
Analytics captures and analyzes customer and employee interactions,
employee desktop data and other contextual information to optimally
route customers to the best available employee, improve operational
performance, and predict future customer and employee outcomes.
Mattersight's analytics are based on millions of proprietary
algorithms and the application of unique behavioral models. The
company's SaaS+ delivery model combines analytics in the cloud with
deep customer partnerships to drive significant business value.
Mattersight's solutions are used by leading companies in Healthcare,
Insurance, Financial Services, Telecommunications, Cable, Utilities,
Education, Hospitality and Government.
See What Matters(TM) by visiting www.Mattersight.com.
Executive Vice President of Products and Marketing
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