ClickSoftware Positioned as a Leader for Third Consecutive Year in the Gartner
Magic Quadrant for Field Service Management
Solutions Integrate Mobile, Social, Optimization and Artificial Intelligence
to Drive Business Value by Improving Customer Service and Efficiency
BURLINGTON, Massachusetts, October 16, 2013
BURLINGTON, Massachusetts, October 16, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced it has been positioned in the Leaders
Quadrant of Gartner's 2013 Magic Quadrant for Field Service Management. This
is the third consecutive year that ClickSoftware has been named a Leader based
on Gartner's criteria including the ability to execute and the completeness of
According to Gartner, Field Service Management Magic Quadrant vendors "have
demonstrated their ability to provide licensed, SaaS or multiple delivery
options that support field service for enterprise customers across a range of
Noting Gartner's assessment that the "fieldservicemanagementmarket
continues to splinter between vendors that offer specialty capabilities and
those that deliver broader field service suites,"^[^2^] ClickSoftware,
pioneering the concept of service chain optimization for service businesses of
any size, offers a broad range of solutions. Its enterprise mobility offering
appears independently in Gartner's Magic Quadrant for Mobile Application
Dr. Moshe BenBassat, ClickSoftware's Founder and CEO states, "We believe
having a mobile solution that is robust enough to standalone, versus an
extension off of other field service management applications, is indicative of
our depth which supports the needs of an entire field service organization.
This prevents the need to continually develop a patchwork of capabilities to
support organizations as the market needs evolve."
The company's cloud-based optimization solutions continue to be adopted by
mid-market and large enterprise customers like Ledcor. Overall, the number of
ClickSoftware's new cloud-based customers in the first nine months of 2013
increased by 100 percent compared to the same period last year. Meanwhile,
ClickSoftware continues to increase their relative market share in industries
such as utility, healthcare and government who are slower to adopt the cloud
because of its flexibility to provide an on-premise solution.
ClickSoftware exemplifies Gartner's "Nexus of Forces," which the firm
describes as "the convergence and mutual reinforcement of social, mobility,
cloud and information patterns that drive new business scenarios."^[^3^] Its
solutions integrate mobile, social, optimization and artificial intelligence
technologies to drive business value by improving customer service and field
workforce efficiency. "One of the keys to rapid deployment for ClickSoftware
for any industry is that our collaborative capabilities, and our use of
predictive analytics to enable context aware recommendations for mobile users,
is built into our service optimization platform and thus available to all of
our products including shift planning, scheduling and mobility," added Dr.
"ClickSoftware continues to leverage the unique depth and breadth of our
field service management offerings to successfully execute on our vision of an
unparalleled service experience for the consumer," noted Dr. BenBassat. "Our
ability to deliver both cloud and on-premise solutions, while offering the
industry's most dynamic and scalable solutions, gives our customers the right
tools to grow and differentiate their own business. ClickSoftware is the
largest dedicated field service management vendor by number of customers and
market size, which gives us credibility and appeal to prospects looking for a
The breadth of ClickSoftware's solutions cover demand forecasting,
long-and-short term capacity planning, shift planning, real-time scheduling
and optimization, enterprise mobility, and business analytics, giving
customers a measurable ROI and enabling them to provide outstanding customer
service. Intra-day on-going schedule optimization is one example of a unique
differentiator that enables ClickSoftware's customer to become a real-time
In the past 12 months ClickSoftware has continued to expand and innovate.
oSalesforce.com and NetSuite Partnerships: ClickSoftware announced a
partnership with salesforce.com and offers ClickSchedule as a tab within
Salesforce. Salesforce Chatter is embedded into ClickSchedule and
ClickMobile, with integration between the salesforce.com cloud and the
ClickSoftware cloud. The company also announced the ClickSoftware SuiteApp
for the NetSuite SuiteCloud Platform.
oClickButler Context Aware Personal Assistants: Leveraging Big Data and
predictive analytics, ClickButler provides prescriptive recommendations to
mobile and other ClickSoftware users.
oSAP Partnership: ClickSoftware's successful and expanding strategic
partnership with SAP now includes ClickSoftware mobility apps in the SAP
oClickAppStore: Apps available for download from the ClickAppStore provide
health and safety, social collaboration, timekeeping, and crew management
capabilities, among others - which can be added via drag-and-drop
functionality into ClickSoftware's mobile solutions.
The full 2013 Gartner Field Service Management Magic Quadrant report can be
found, compliments of ClickSoftware, at:
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
^[^1^]^,^[^2^]^,^[^3^] Gartner Magic Quadrant for Field Service Management,
William McNeill, Michael Maoz, Gordon Van Huizen, 9 October 2013
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
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This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.
+1-781-272-5903 ext. 2364
Schwartz MSL for ClickSoftware
SOURCE ClickSoftware Technologies Ltd
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