Telecom Namibia Selects ClickSoftware Scheduling and Mobility Solutions for
Better Service and Call Quality
National Telecom Provider to Improve Customer Service, Reduce Operating Costs
and Increase Efficiency of Field Technicians with Real-Time Mobility and
BURLINGTON, Massachusetts, October 15, 2013
BURLINGTON, Massachusetts, October 15, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced that Namibia's national telecommunications
operator Telecom Namibia, has selected ClickSoftware to help improve customer
service, reduce operating costs, and increase the efficiency of field
technicians working across the country.
The mobility and scheduling solution, which will be rolled out to all field
technicians, will replace existing manual processes and enable Telecom Namibia
to more efficiently maintain and expand their position as the largest digital
communications network in the country, and a leading supplier of voice, SMS,
data and video solutions to domestic and business customers.
Chie Wasserfall, Head of Field Services, Telecom Namibia, said: "ClickSoftware
will allow us to execute in real-time, with greater agility and visibility of
our field technician's workloads. We expect customer service levels will rise
even higher, with the provision of realistic, accurate and narrow appointment
slots." New services can be delivered in much shorter time frames and faults
will be rectified within hours.
Through real-time workforce optimization and automation Telecom Namibia will
be able to automatically apply a consistent rule set to its scheduling as new
jobs are created or schedules changed for unexpected reasons, such as travel
delays or network emergencies. In some cases, new jobs will be automatically
issued to technicians without even passing through a dispatcher. This
automation will mean dispatcher resources can be re-assigned to focus on
higher value tasks, rather than fighting with constantly changing scheduling
For field technicians, the ClickSoftware Mobility Solution will allow them to
be in constant communication with Telecom Namibia's dispatch center, receiving
instant updates on their schedules and being able to provide immediate updates
themselves. Technicians will be able to close work orders, re-book
appointments and communicate directly with dispatchers in real-time. These
new features will empower field technicians to more easily meet Telecom
Namibia's industry leading customer SLAs.
The transition to the cloud by large companies has been accelerating since the
beginning of 2013, still many large companies continue to buy on-premise
solutions and Telecom Namibia is one example. ClickSoftware's ability to offer
customers a choice between both options is a strong differentiator. Since the
beginning of the year ClickSoftware signed a considerable number of new large
companies for its in-cloud solutions thus building its future annual recurring
revenues. To deploy the on-premises solution for Telecom Namibia,
ClickSoftware will partner with Business Connexion Namibia and About Time
Wasserfall continued, "Through ClickSoftware we will be able to more closely
monitor our field resources, the problems they are facing and look for
patterns where we can make improvements to processes, or change the way
resources are distributed across the network. This intelligence of the system
will play a key role for us improving our service and managing the costs of
maintaining and upgrading the network."
Dr. Moshe BenBassat, Founder and CEO, ClickSoftware, said: "Our experience in
the telecommunications industry has shown time and time again, that a
connected and real-time service organization delivers real value to customers,
and we look forward to working with Telecom Namibia on this visionary project.
The popularity of ClickSoftware's solutions is growing throughout sub-Saharan
Africa due to our demonstrated understanding of the unique challenges of
delivering excellent service in the field across huge geographical areas."
About Telecom Namibia:
Telecom Namibia is the only integrated telecommunications solutions provider
operating in the country, with a transmission network that is 100% digital.
The company provides a comprehensive portfolio of communication services and
solutions in broadband, data and voice over fixed, fixed-wireless and mobile
platforms. The company also offers long distance, fixed-to-other operators and
international voice services, interconnection services which include hubbing
communications services and international voice over internet protocol
services, subscription based value-added voice services and customer premises
equipment rental and sales. Data and internet services, including domestic and
international data transmission services, such as point to point leased lines,
ADSL services, managed packet-based services and CDMA data services, managed
data networking services and internet access and related information
technology services. The company places emphasis on continuing customer
service quality enhancements and innovations. http://www.telecom.na
About: About Time Software
AboutTime has its roots in enterprise mobility, providing solutions to
companies with diverse mobile and scheduling requirements in all major
sectors. AboutTime is a performance improvement company, specialising in the
delivery of projects involving the ClickSoftware Service Optimisation suite,
which we believe is the strongest toolset of its kind available. Certified as
a ClickSoftware implementation partner we provide specialist skills to
organisations that require an end to end approach to service optimization and
enablement of their mobile workforce.
About: Business Connexion Namibia
As the largest BEE ICT company in Namibia, Business Connexion Namibia is one
of the country's leading solution system integrators. As a Namibian registered
company with a proven track record of over 30yrs in the Namibian market and
together with our best of breed products and partnerships with internationally
acclaimed solution providers we have the technical knowledge and experience in
the implementation and management of specialized computer solutions such as
that being implemented at Telecom Namibia.
With the implementation of this solution, a first in the Namibian market, we
not only provide our client with a state of the art professional solution, but
channel the benefits of such a solution to the general populace of Namibia.
Business Connexion Namibia's ultimate long term goal is to enrich communities
by making the impossible possible, through technology.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
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Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Telecom Namibia
and its customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.
For further enquiries, please contact:
+1-781-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd
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