Astea International is Positioned in the Visionaries Quadrant in Gartner's
2013 Field Service Management Magic Quadrant
Evaluation based on Completeness of Vision and Ability to Execute
HORSHAM, Pa., Oct. 15, 2013
HORSHAM, Pa., Oct. 15, 2013 /PRNewswire/ --Astea International Inc. (NASDAQ:
ATEA), a global provider of service lifecycle management and mobility
solutions, today announced that it has been positioned in the Visionaries
Quadrant in Gartner's 2013 Magic Quadrant for Field Service Management*.
Astea is the only software solution provider that offers all cornerstones of
service lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management with enhanced scheduling optimization. Offered in the cloud or
on-premise, Astea's solutions are seamlessly orchestrated to share and
leverage information throughout the service lifecycle – removing the
traditional barriers between the field and back office. With Astea Alliance's
modularity, companies can introduce one module at a time or deploy a seamless
information backbone across the entire service lifecycle continuum, thereby
eliminating the patchwork of disparate systems that can hamper a company's
ability to provide best-in-class. For more than 34 years, Astea has been
developing and implementing global solutions solely focused on providing
service organizations with technology innovations that will further optimize
and accelerate their business.
"We are very pleased to be evaluated by Gartner as a visionary player, and
maintaining this position for the fifth consecutive year. We view this
positioning as confirmation of our ability to deliver powerful and innovative
solutions that consistently generate significant benefits for our customers.
Accelerated revenue growth, proactive intelligence, productivity and process
optimization, and increased customer satisfaction are just a few of the
advantages that our customers are able to achieve by leveraging our
solutions," said Zack Bergreen, Chairman and CEO, Astea International. "Our
unique breadth and depth of service management and mobility solutions, domain
expertise and innovative technology continue to be a clear differentiator. It
has become evident that Astea is one of the few vendors that can offer a full
range of software and services across the entire service management lifecycle.
For companies in which service is strategic and mission critical, we provide
powerful solutions that seamlessly fit within their existing infrastructure."
In September, Astea unveiled Astea Alliance 11.0, introducing an abundance of
new features and enhancements that were developed on the objective of three
main underlying concepts; optimizing and streamlining processes, enabling
proactive service insight and intelligence at every level, and significantly
increasing ease of use and customizations without technical skills. This
significant investment in development resulted in an unprecedented release
that is creating a paradigm shift away from the traditional service management
solutions in the market today. Building on its extensive history and expertise
in the service management industry, Astea Alliance 11.0 has achieved a new
standard for delivering a powerful, feature-rich, forward-thinking solution
that offers greater ease of use, unmatched configurability, and unique ways to
deliver knowledge throughout the organization to ensure user adoption that
ultimately ends with elated customers.
*Gartner, Inc. "Magic Quadrant for Field Service Management" by William
McNeill, Michael Maoz and Gordon Van Huizen, October 9, 2013
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions
that offer all the cornerstones of service lifecycle management, including
customer management, service management, asset management, forward and reverse
logistics management and mobile workforce management and optimization. Astea's
solutions link processes, people, parts, and data to empower companies and
provide the agility they need to achieve sustainable value in less time, and
successfully compete in a global economy. Since 1979, Astea has been helping
more than 600 companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
www.astea.com. Service Smart. Enterprise Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.
SOURCE Astea International Inc.
Contact: Debbie Geiger, Vice President of Global Marketing, 215-682-2500,
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