Teleperformance USA Selects PeopleAnswers HR Solution to Support Growth

  Teleperformance USA Selects PeopleAnswers HR Solution to Support Growth

  Innovative BPO Contact Center Services Provider Looks to Improve Customer
         Experience and Employee Retention with Better Quality Hires

Business Wire

DALLAS -- October 15, 2013

PeopleAnswers today announced a software licensing agreement with
Teleperformance USA, the world’s largest call center business process
outsourcing services provider, to use talent science via the PeopleAnswers
HR-focused business solution to improve employee retention and customer

“As we continue to grow, the quality of call center staff we employ becomes
even more critical to our business and sets our service levels apart from
other outsourcers,” said Marcie Ballard, vice president Human Resource
Recruiting, Teleperformance USA. “PeopleAnswers creates a simple,
science-based hiring process that helps us select candidates who will be more
productive, happier on the job and deliver a better customer experience for
our clients. Teleperformance USA is a people company and focused on finding
candidates who share our company values.”

Teleperformance USA will use the intuitive, cloud-based PeopleAnswers software
on its desktop and mobile platforms to evaluate, select and hire contact
center employee candidates in two U.S. and one Philippines site before
adopting the solution across all Teleperformance USA sites.

These contact center professionals use their unique skills and abilities to
provide customer service via phone, email and chat to consumers in many
industries. Before they join the team, PeopleAnswers will use unique
Predictive Talent Analytics™ to compare the Behavioral DNA^® of each candidate
to a custom performance profile built for each position to determine hiring
recommendations. Recruiters will use PeopleAnswers to prioritize candidates
before contacting the top recommendations for interviews.

“Service and growth-focused companies like Teleperformance USA want to bring
in the best people to interact with their customers,” said Gabriel Goncalves,
CEO and president, PeopleAnswers. “PeopleAnswers goes beyond improving
employee retention and is proven to increase customer as well as employee
satisfaction, productivity and company profits by using talent science to
select the employees who best fit the company culture and each position.”

About Teleperformance USA

Teleperformance USA, the world’s leading provider of outsourced CRM and
contact center services, serves companies with customer acquisition, customer
care, technical support and debt collection programs. Teleperformance USA has
more than 16,000 employees in the USA with another 15,000 employees in the

About PeopleAnswers

PeopleAnswers, voted one of Dallas’ best places to work, offers personalized
Predictive Talent Analytics™ using, secure, cloud-based hiring assessments and
custom Performance Profiles to help companies maximize the quality of every
hire, reduce turnover and hiring costs, and streamline the selection process.
Clients are from multiple industries including financial services, healthcare,
hospitality, property management, restaurant and retail. For more information,
please visit and

© 2013 PeopleAnswers, Inc. The information contained herein is subject to
change without notice. The only warranties for PeopleAnswers products and
services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an
additional warranty. PeopleAnswers shall not be liable for technical or
editorial errors or omissions contained herein.


for PeopleAnswers
Carol Barreyre, 214-629-5157
Teleperformance Group
Mark Pfeiffer, 801-257-5811
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