Interactive Intelligence Shortlisted as Market Leader in Ovum’s Multichannel Cloud Contact Center Vendor Report; Scores

  Interactive Intelligence Shortlisted as Market Leader in Ovum’s Multichannel
  Cloud Contact Center Vendor Report; Scores Highest Overall in Technology
  Assessment Measures

       Interactive Intelligence achieves perfect scores in security and
 administration; highest scores in vendor strategy and depth of multichannel
                                  offerings

Business Wire

INDIANAPOLIS -- October 15, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
software and services designed to improve the customer experience, has scored
highest overall in technology assessment measures in Ovum’s Decision Matrix:
Selecting a Multichannel Cloud Contact Center Vendor report.

The comprehensive report evaluated a total of nine cloud contact center
vendors based on technology assessment, customer sentiment, and market impact
measures, with the resulting aggregate scores determining their placement in a
“shortlist,” “consider,” or “explore” category.

Interactive Intelligence was among four shortlisted “market leader” vendors.

According to the Ovum report, “All four shortlist vendors scored very highly
in the technology assessment, with Interactive Intelligence leading the way…
Among [traditional] premise vendors, Interactive Intelligence was relatively
early to market with its cloud platform, and although it does not yet have as
large market presence as the other cloud vendors in the shortlist category, it
has focused on creating an easy-to-deploy stack of technologies with
multichannel capabilities and workforce optimization. It has a clearly defined
strategy in the market and is open to its customers selecting either of its
deployment models.”

Based on Ovum’s technology assessment measures, Interactive Intelligence
scored perfect “10s” in security and administration, and received the highest
score in vendor strategy. According to Ovum’s customer sentiment measure,
Interactive Intelligence scored highest in depth of multichannel offerings.

In the vendor profile section of the report, Ovum had this to say:
“Interactive Intelligence, headquartered in Indianapolis, is the most
successful premise ACD vendor to transition into the hosted market so far.
Founded in 1994, the company has been incrementally building out a cloud-based
alternative to its signature premise system (known as the Customer Interaction
Center^™, or CIC). The company currently offers a set of cloud-based contact
center and unified communications tools collectively branded as
communications-as-a-service (CaaS).”

Interactive Intelligence CaaS^℠, ideal for mid-size to large contact centers
with up to tens-of-thousands of seats, offers functionality for skills-based
routing, interactive voice response, supervisory monitoring, multichannel
recording, predictive dialing, workforce management, Web chat, post-call
surveys, screen-pop, reporting, auto-attendant, desktop call control, presence
management, conferencing, and more. The Interactive Intelligence complementary
offering, CaaS Small Center^℠, is designed for organizations with between 10
and 50 contact center agents.

To download the complete Ovum report, visit:
http://www.inin.com/resources/Documents/Ovum_decision_matrix_multichannel_cloud_CC_vendor2013.pdf.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services designed to improve the customer experience. The
company’s solutions, which can be deployed via the cloud or on-premises, are
ideal for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and is the
recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence
Award. It has received Frost & Sullivan’s Company of the Year Award, Contact
Center Systems, North America, for the last three consecutive years.
Interactive Intelligence employs more than 1,500 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Web at
www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.

ININ-G

Contact:

Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
christine.holley@inin.com
 
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