American Water Expands Service Line Protection Programs to Homeowners in Florida and Washington D.C.

  American Water Expands Service Line Protection Programs to Homeowners in
  Florida and Washington D.C.

Business Wire

VOORHEES, N.J. -- October 14, 2013

American Water Works Company, Inc. (NYSE: AWK), the largest publicly traded
U.S. water and wastewater utility company, announced today that its American
Water Resources subsidiary is offering its Water Line and Sewer Line
Protection Programs to homeowners in Florida and Washington D.C.

Offered through American Water Resources of Florida and American Water
Resources of Washington D.C., the Water Line and Sewer Line Protection
Programs provide homeowners with protection from the costs associated with
leaks and breaks in water lines, as well as clogs or blockages in sewer lines
running through their property. These repairs are not typically covered by
homeowners’ insurance or by their water or sewer service provider.

“Until they experience a service line problem, many homeowners are unaware
they may be responsible for repairs to the water and sewer pipes on their
property. So we are pleased to be able to educate homeowners about this issue
and to offer programs that help protect them from the potentially high cost of
these repairs,” said Malcolm Conner, President of American Water Resources.

The Water Line and Sewer Line Protection Programs provide homeowners with
peace of mind from the unexpected repair costs associated with leaks and
breaks in water lines, as well as clogs or blockages in sewer lines running
through their property. The Water Line Protection Program covers up to $5,000
in repairs and the Sewer Line Protection Program covers up to $8,000 in
repairs.

“Another benefit of enrollment in these programs is that homeowners don’t need
to go through the hassle of finding a qualified, trustworthy contractor to
make what can be an emergency repair,” said Conner. “American Water Resources
establishes and maintains a network of local, licensed independent plumbing
contractors. Our customers can be assured of receiving expedient and effective
service.”

Residents in the communities where this service will be offered will receive
information in the mail beginning in October. Additional information about the
programs is available online at AWRUSA.com.

As part of its expansion, the company is currently reviewing and selecting
additional local, qualified plumbing contractors for its contractor networks
in Florida. For information about becoming a member of American Water
Resources of Florida’s contractor network, visit the contractor section of the
company’s website at AWRUSA.com.

American Water Resources markets Water Line Protection, Sewer Line Protection,
and In-Home Plumbing Emergency Programs to homeowners in 35 states, and
currently services over one million contracts. The company provides 24/7
customer service and has a Customer Service Quality Rating of 94%. It has been
providing protection programs for more than 12 years and is a Better Business
Bureau accredited business with an A+ Rating.

American Water Resources, which also has experience working with city
officials to provide reliable coverage to residents, is the official service
line protection provider for New York City, making its programs available to
more than 670,000 homeowners in the City's five boroughs, in partnership with
the New York City Department of Environmental Protection.

Founded in 1886, American Water is the largest publicly traded U.S. water and
wastewater utility company. With headquarters in Voorhees, N.J., the company
employs approximately 6,700 dedicated professionals who provide drinking
water, wastewater and other related services to an estimated 14 million people
in more than 30 states and parts of Canada. More information can be found at
www.amwater.com.

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Contact:

American Water Works Company, Inc.
Denise Venuti Free
External Communications Manager
856-309-4690
denise.free@amwater.com
 
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