Canon Boosts Call Center Capabilities in Sao Paulo

              Canon Boosts Call Center Capabilities in Sao Paulo

Level 3 IP Voice and Collaboration Services to Enhance Regional Customer

PR Newswire

SAO PAULO, Oct. 14, 2013

SAO PAULO, Oct. 14, 2013 /PRNewswire/ -- Level 3 Communications, Inc. (NYSE:
LVLT) today announced it has signed an agreement with Canon do Brasil, a
regional subsidiary of Canon, Inc., a Japanese company dedicated to developing
graphic and document management technologies. Under the terms of the
agreement, Level 3 is providing Canon with a range of IP (Internet protocol)
voice and collaboration services in support of the company's headquarters and
call centers in Brazil.


Operating in Brazil for almost 40 years with a staff of more than 450
employees, Canon do Brasil is using Level 3´s IP voice and collaboration
services to more efficiently manage the voice communication processes of its
seven regional call centers. Level 3 services support a wide range of phone
options for Canon's regional staff, including IP phones for employees whose
roles require advanced functionality, "softphones" for those that need greater
flexibility and analog phones for legacy support. Level 3's services also
enhance Canon's ability to support these options and its entire regional
customer service infrastructure, improving the efficiency and reliability of
Canon's voice systems. Level 3's services support approximately 70 call center
positions for Canon's contact center operators. 

"Level 3's global telecommunications services deliver the capacity and high
performance for Canon to improve operational efficiency, which in turn enables
us to better serve our customers," explains Adilson Soares Gomes, Canon IT
manager in Brazil. "Canon makes a point of adopting new technologies to
improve our customer experience, and the implementation of Level 3's services
supports our goal of promoting products focused on Canon photography and
graphic arts. By using an IP telephony model, we can generate more complete
information when serving our customers and optimizing internal needs."

Level 3's solution includes a combination of communication technologies such
as IP PBX (private branch exchange), SIP (session initiation protocol)
trunking and TDM (time division multiplexing), supporting a range of
functionality from voice traffic management to collaboration solutions.

"Level 3's advanced communications network and services are capable of
supporting the applications that today's enterprises need to improve their
organizational efficiency," said Marcos Malfatti, senior vice president of
Sales for Level 3 in Brazil. "These service improvements enable Canon to
enhance the management of its regional communications centers. We are pleased
to support Canon as it expands its market presence and uses our services to
improve contact with its customers."

For more information on Level 3's advanced network and service offerings,

About Canon
With its trademark registered in more than 180 countries and invoicing in the
order of US$ 40 billion, CANON is well-known for developing technologies to
manage documents and images and for manufacturing a vast variety of products
that range from cameras, photocopiers and printers, to optical equipment for
the semiconductor industry and professional broadcasting lens. It is the third
largest company in the United States in number of patents, in addition to
being one of the most admired companies in the world according to a Fortune
magazine ranking, in 2013. Present in Brazil since 1974, Canon counts on its
own infrastructure of more than 450 employees and a resale network responsible
for the distribution of the entire line of corporate solutions. The company
offers the Brazilian market a portfolio of more than 70 products among
multifunctional devices, photocopiers, fax machines and scanners. Currently,
more than 67% of the company's worldwide sales come from these solutions. To
read more, please visit:

About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that
provides local, national and global communications services to enterprise,
government and carrier customers. Level 3's comprehensive portfolio of secure,
managed solutions includes fiber and infrastructure solutions; IP-based voice
and data communications; wide-area Ethernet services; video and content
distribution; data center and cloud-based solutions. Level 3 serves customers
in more than 500markets in 55 countries over a global services platform
anchored by owned fiber networks on three continents and connected by
extensive undersea facilities. Level 3 services are provided by subsidiaries
of Level 3 Communications, Inc. For more information, please visit or get to know us on Twitter, Facebook and LinkedIn.

Website Access to Company Information
Level 3 maintains a corporate website at, and you can find
additional information about the company through the Investors pages on that
website at
3 uses its website as a channel of distribution of important information about
the company. Level 3 routinely posts financial and other important information
regarding the company and its business, financial condition and operations on
the Investor Relations web pages.

Visitors to the Investors Relations web pages can view and print copies of
Level 3's SEC filings, including periodic and current reports on Forms 10-K,
10-Q, 8-K, as soon as reasonably practicable after those filings are made with
the SEC.

Copies of the charters for each of the Audit, Compensation and Nominating and
Governance committees of Level 3's Board of Directors, its Corporate
Governance Guidelines, Code of Ethics, press releases and analysts and
investor conference presentations are all available through the Investor
Relations web pages.

Please note that the information contained on any of Level 3's web sites is
not incorporated by reference in, or considered to be a part of, any document
unless expressly incorporated by reference in that document.

The information contained under the caption "About Canon" has been provided by
Canon, which is solely responsible for its content.

Forward-Looking Statement
Some statements made in this press release are forward-looking in nature and
are based on management's current expectations or beliefs. These
forward-looking statements are not a guarantee of performance and are subject
to a number of uncertainties and other factors, many of which are outside
Level 3's control, which could cause actual events to differ materially from
those expressed or implied by the statements. Important factors that could
prevent Level 3 from achieving its stated goals include, but are not limited
to, the company's ability to: successfully integrate the Global Crossing
acquisition or otherwise realize the anticipated benefits thereof; manage
risks associated with continued uncertainty in the global economy; maintain
and increase traffic on its network; develop and maintain effective business
support systems; manage system and network failures or disruptions; avert the
breach of its network and computer system security measures; develop new
services that meet customer demands and generate acceptable margins; defend
intellectual property and proprietary rights; manage the future expansion or
adaptation of its network to remain competitive; manage continued or
accelerated decreases in market pricing for communications services; obtain
capacity for its network from other providers and interconnect its network
with other networks on favorable terms; attract and retain qualified
management and other personnel; successfully integrate future acquisitions;
effectively manage political, legal, regulatory, foreign currency and other
risks it is exposed to due to its substantial international operations;
mitigate its exposure to contingent liabilities; and meet all of the terms and
conditions of its debt obligations. Additional information concerning these
and other important factors can be found within Level 3's filings with the
Securities and Exchange Commission. Statements in this press release should be
evaluated in light of these important factors. Level 3 is under no obligation
to, and expressly disclaims any such obligation to, update or alter its
forward-looking statements, whether as a result of new information, future
events, or otherwise.

Contact Information
Media:                     Investors:
Jon Paul McLeary           Mark Stoutenberg
+1 720-888-3244            + 1 720-888-2518
Paula Vivo
+55 11-3957-2424

SOURCE Level 3 Communications, Inc.

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