Update: Xerox Resolves EBT System Outage

  Update: Xerox Resolves EBT System Outage

Business Wire

NORWALK, Conn. -- October 12, 2013

Beneficiary access to programs such as SNAP, TANF, and other programs has been
restored to the 17 States where Xerox (NYSE:XRX) provides EBT service.
Re-starting the EBT system required time to ensure service was back at full
functionality.Beneficiaries who required immediate access to their benefits
could work with their local merchants who could activate an emergency voucher
process where available. We appreciate our clients’ patience while we resolved
this issue and apologize for any inconvenience. We realize that access to
these benefits is important to families in the states we serve. We continue to
investigate the cause of the issue so we can take steps to ensure a similar
interruption does not re-occur.

About Xerox

Since the invention of Xerography 75 years ago, the people of Xerox have
helped businesses simplify the way work gets done. Today, we are the global
leader in business process and document management, helping organizations of
any size be more efficient so they can focus on their real business.
Headquartered in Norwalk, Conn., more than 140,000 Xerox employees serve
clients in 160 countries, providing business services, printing equipment and
software for commercial and government organizations. Learn more at

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Xerox^® and Xerox and Design^® are trademarks of Xerox in the United States
and/or other countries.


Media Contacts:
Karen Arena, +1-732-407-8510
Jennifer Wasmer, +1-203-807-3543
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