Xerox Statement on Temporary EBT Systems Outage
NORWALK, Conn. -- October 12, 2013
During a routine test of our back-up systems Saturday morning, Xerox’s
Electronic Benefits Transfer (EBT) system experienced a temporary shutdown.
While the system is now up and running, beneficiaries in the 17 affected
states continue to experience connectivity issues to access their
benefits.This disruption impacts EBT beneficiaries who rely on the system for
SNAP and WIC.Technical staff is addressing the issue and expect the system to
be restored soon. Beneficiaries requiring access to their benefits can work
with their local retailers who can activate an emergency voucher system where
available. We appreciate our clients’ patience while we work through this
outage as quickly as possible.
Since the invention of Xerography 75 years ago, the people of Xerox (NYSE:XRX)
have helped businesses simplify the way work gets done. Today, we are the
global leader in business process and document management, helping
organizations of any size be more efficient so they can focus on their real
business. Headquartered in Norwalk, Conn., more than 140,000 Xerox employees
serve clients in 160 countries, providing business services, printing
equipment and software for commercial and government organizations. Learn more
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Karen Arena, +1-732-407-8510
Jennifer Wasmer, +1-203-807-3543
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