ISG Outsourcing Index: Global Market Registers Record Third Quarter

     ISG Outsourcing Index: Global Market Registers Record Third Quarter

Annual contract value at $5.8 billion, up 66 percent from previous quarter

Restructurings, deal volume and ITO fuel rebound

Strongest third quarter ever for both ACV and number of contracts

PR Newswire

STAMFORD, Conn., Oct. 10, 2013

STAMFORD, Conn., Oct. 10, 2013 /PRNewswire/ -- Information Services Group
(ISG) (NASDAQ: III), a leading technology insights, market intelligence and
advisory services company, today released data showing the global outsourcing
market grew significantly in the third quarter of 2013.

The 3Q13 Global ISG Outsourcing Index, which measures commercial outsourcing
contracts with an annual contract value (ACV) of $5 million or more, totaled
$5.8 billion, an increase of 66 percent over the second quarter of 2013. The
third quarter results compensated for a weak first half and boosted
year-over-year performance to register growth of 1 percent.

The results reflected particularly strong activity in restructurings and ITO
contracts, as well as in the EMEA market sector.

"The third quarter numbers show the rebound we've been expecting across
contract types, regions and industries," said John Keppel, President of ISG.
"We witnessed record-breaking activity in many categories and observed a
number of positive trends that suggest continued strength."

Now in its 44^th consecutive quarter, the ISG Outsourcing Index (formerly the
TPI Index) provides a quarterly review of the latest sourcing industry data
and trends for clients, service providers, analysts and the media. For more
than a decade, it has been the authoritative source for marketplace
intelligence related to outsourcing transaction structures and terms, industry
adoption, geographic prevalence and service provider performance.

The 3Q13 Global ISG Outsourcing Index tallied 353 contracts awarded in the
third quarter, the second-most ever for a single quarter. Just over $14
billion was awarded in ACV. While year-to-date totals were down some 20
percent compared to 2012, restructuring ACV, especially in ITO, was up, based
on much higher contracting activity.

Ten mega-relationship contracts (with ACV greater than $100 million) were
awarded, an increase of 100 percent from 2Q13. These ten mega-deal contracts
had a combined total of over $1.4 billion. Smaller deals showed significant
strength – 323 deals with ACV of less than $40 million were recorded, for a
total of $3.3 billion. In the prior quarter, by contrast, only 187 smaller
awards were registered.

New scope awards totaled $3.15 billion in 3Q13. The number of awards, at 238,
was the third largest for any quarter ever. Restructuring ACV and the number
of restructuring awards – $2.6 billion and 115, respectively – were both the
highest ever for a single quarter.

ITO ACV of $4.4 billion in 3Q13 was the best third quarter ever, up more than
100 percent sequentially, while the 247 contracts awarded were the highest of
any quarter historically. From an industry perspective, Financial Services
registered $1.4 billion in ITO ACV awarded; Telecom and Business Services also
showed strength, while ITO mega-deal relationships boosted performance in

The BPO segment tallied nearly $1.35 billion in 3Q13, up slightly from the
previous, marking the second straight quarter of muted performance. While the
$4.4 billion awarded year-to-date is down nearly a third from last year, the
quarterly deal count of 106 is the second-highest third quarter ever and
suggests a resumption of increased BPO activity.

EMEA recorded its best third quarter ever, at $3.5 billion in ACV, up 89
percent from the previous quarter and 16 percent year-over-year. The numbers
were boosted by nine mega-relationship deals, eight of which were contract
restructurings. The 176 contracts awarded in 3Q13 were also the highest ever
for the region, and amounted to a 60 percent increase sequentially, and 59
percent year-over-year. New scope ACV was $1.85 billion, driven primarily by
smaller awards. At $1.7 billion, restructuring ACV tripled compared to the
prior quarter, with 121 awards registered.

Within the region, DACH posted the highest growth rate, while the Nordics
posted a strong 17 percent growth year-to-date.

In the Americas, 3Q13 activity stood at $1.8 billion, an increase of 65
percent from the prior quarter, although still down 7 percent year-over-year.
The absence of mega-relationship deals in the region was offset by volume –
the 139 deals signed during the quarter represented a 107 percent increase
from the last quarter. Year-to-date ACV of $4.9 billion was down by 26
percent compared to last year, with both new scope and restructuring
contributing to the decline.

Industry performance in the Americas improved sequentially but generally
declined year-over-year. The Healthcare & Pharma sectors were an exception,
where impending structural change in the healthcare system, as well as
transformation, mergers and divestures will likely fuel continued activity.

Asia Pacific's ACV of $0.45 billion in ACV was its lowest quarterly total
since 2Q11, and represented a slight decline sequentially and a moderate
decline year-over-year. Contributing to the quarter's weakness was a dearth
of deals above $40 million. For the year, the region has registered only four
such deals; the fewest since 2000. In contrast to global trends, Asia/Pac did
not show a significant increase in contracting activity.

"Looking ahead, we anticipate that robust activity will continue through the
fourth quarter of 2013," Keppel said. "While we expect the next quarter's
performance will surpass 2012 levels, the protracted weakness of the first
half of 2013 will likely bring yearly ACV totals down relative to last year's
exceptionally strong numbers."

The 3Q13 Global ISG Outsourcing Index was presented during a conference call
and webcast for media and analysts today. To listen to an audio replay of the
call and view presentation slides, please visit

About Information Services Group
Information Services Group (ISG) (NASDAQ: III) is a leading technology
insights, market intelligence and advisory services company, serving more than
500 clients around the world to help them achieve operational excellence. ISG
supports private and public sector organizations to transform and optimize
their operational environments through research, benchmarking, consulting and
managed services, with a focus on information technology, business process
transformation, program management services and enterprise resource planning.
Clients look to ISG for unique insights and innovative solutions for
leveraging technology, the deepest data source in the industry, and more than
five decades of experience of global leadership in information and advisory
services. Based in Stamford, Conn., the company has more than 800 employees
and operates in 21 countries.

For additional information, visit

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SOURCE Information Services Group (ISG)

Contact: Alex Kozlov, ISG, +1 617 558 3377,; Jim
Baptiste, Matter Communications for ISG, +1 978 518 4527,
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