Astea International will be Premiering their Latest Astea Alliance 11.0 Release at WBR Field Service Europe Conference

   Astea International will be Premiering their Latest Astea Alliance 11.0
                Release at WBR Field Service Europe Conference

Continuing Tradition of Delivering Innovation that Sets the Standard for
Service Management and Mobile Workforce Solutions

PR Newswire

HORSHAM, Pa., Oct. 10, 2013

HORSHAM, Pa., Oct. 10, 2013 /PRNewswire/ --Astea International Inc. (NASDAQ:
ATEA), a global provider of service lifecycle management and mobility
solutions, today announced that it will be premiering its latest feature-rich
release at the upcoming WBR Field Service Europe Conference, in Amsterdam,
October 14-16. Astea will be demonstrating the abundance of new features and
enhancements that primarily focus on three main concepts; optimizing and
streamlining processes, enabling proactive service insight and intelligence at
every level, and significantly increasing ease of use and customizations
without technical skills.

The majority of service organizations already recognize that service
management and mobile workforce solutions are mission-critical components to
their overall strategy in order to fuel growth, derive competitive
differentiation, and ultimately achieve the highest levels of customer
satisfaction. Now, forward-thinking organizations are looking at how they can
deliver more predictive and proactive service to adapt to the ever changing
and increasing demands of their customers. Astea Alliance 11.0 is an
unprecedented release, creating a paradigm shift away from traditional service
management solutions on the market today. Focused on helping companies deliver
more predictive and proactive service to adapt to the ever changing and
increasing demands of their customers – deploy in the cloud or on premise.

Astea experts will be on hand to discuss and demonstrate how service
organizations can leverage the latest innovations to transform the way they
provide service, below are just a few:

  oProductivity and Process Optimization - Increased focus on enabling the
    technician to become a driver of new revenue generation. Additionally,
    Astea's new Workforce Planning module helps organizations determine
    resource capacity, with the right skill sets, at the right time, in the
    right geography to meet demand while optimizing resources and costs.
  oProactive Service Insight and Intelligence at Every Level - Smart
    Checklist functionality provides the ability to create unlimited,
    conditional branching checklists and learning guides that can assist the
    back office or technician in the field. Operational Heatmaps combining
    geographic data with business and demographic data for highly interactive
    dashboard visualizations that enrich understanding and lead towards rapid
    identification of key insights for better decision making across the
    service enterprise.
  oEase of Use, Customizations without Code, and Connecting with the
    Enterprise - Non-programmers can customize the solution to quickly adapt
    to the needs of businesses, and we've added numerous plug-and-play
    connectors to share and exchange information across the enterprise. The
    newest connectors that have been added to their existing portfolio of
    integrations are: Salesforce.com, Oracle JDEdwards, Microsoft Dynamics
    (CRM, AX, NAV, GP), and Quickbooks.

Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management with enhanced scheduling optimization. Astea's solutions are
seamlessly orchestrated to share and leverage information throughout the
service lifecycle – removing the traditional barriers between the field and
back office. With Astea Alliance's modularity, companies can introduce one
module at a time or deploy a seamless information backbone across the entire
service lifecycle continuum, thereby eliminating the patchwork of disparate
systems that can hamper a company's ability to provide best-in-class.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions
that offer all the cornerstones of service lifecycle management, including
customer management, service management, asset management, forward and reverse
logistics management and mobile workforce management and optimization. Astea's
solutions link processes, people, parts, and data to empower companies and
provide the agility they need to achieve sustainable value in less time, and
successfully compete in a global economy. Since 1979, Astea has been helping
more than 600 companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point.

www.astea.com. Service Smart. Enterprise Proven.

© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.

SOURCE Astea International Inc.

Website: http://www.astea.com
Contact: Debbie Geiger, Vice President of Global Marketing, 215-682-2500,
dgeiger@astea.com