inContact Announces New inView Operations Management Solution for Contact Centers

  inContact Announces New inView Operations Management Solution for Contact
                                   Centers

New performance dashboard is the easiest way to manage operational and
financial metrics across platforms

PR Newswire

LAS VEGAS, Oct. 9, 2013

LAS VEGAS, Oct. 9, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the leading
provider of cloud contact center software and contact center agent
optimization tools, today announced a new stand-alone operations dashboard,
inContact inView powered by ClearView. Debuting at the inContact annual user
conference, ICUC 2013, inView combines real-time performance data from
disparate systems with business improvement processes.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

inContact and partner ClearView have entered into a strategic relationship to
market inView which helps contact centers reduce costs and gain maximum
visibility in order to better manage operations.

Paul Liljenquist, ClearView President, said, "We are pleased to be working
with inContact as the leader in the cloud contact center industry. inView
dashboards deliver real-time data and business intelligence for all levels of
call center operations."

Highlights of the inView Operations Management solution include:

  oCloud-based performance dashboard pre-integrated with inContact
  oAbility to identify correlations across data sets
  oIntegration of KPIs for a unified agent performance score
  oCustomized management, supervisor and agent dashboards

Paul Jarman, inContact CEO, said, "Many of our mutual customers have reported
tremendous business value that goes far beyond simple reporting. With the
inView management tool, contact center executives can monitor and tune daily
operations to achieve their key performance metrics."

More Information

  oRead ClearView case studies:
    http://www.incontact.com/call-center-software-partners/incloud-directory/clearview
  oExplore all inContact solutions:
    http://www.incontact.com/call-center-solution-finder
  oGet a customized assessment of contact center operations:
    http://www.incontact.com/assessment
  oFollow @inContact on Twitter: www.twitter.com/inContact

About ClearView™

ClearView™ is the revolutionary business solution that brings new levels of
visibility and accountability to all levels of your organization. By allowing
you to see the weaknesses and strengths of each individual agent, ClearView™
enhances communication with employees, increases productivity, streamlines the
work process, increases customer service and loyalty, and drives all employee
performance to new levels. For more information, visit www.clearviewlive.com.

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.

SOURCE inContact

Website: http://www.inContact.com
Contact: Media, Cheryl Andrus, Cheryl.andrus@incontact.com, (801) 320-3646, or
Matt Donovan, for Merritt Group, Donovan@merrittgrp.com, (703) 390-1519, or
Investors, Edward Keaney, Market Street Partners,
keaney@marketstreetpartners.com, 415-445-3238
 
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