Swedish Medical Center Achieves Quality and Patient Experience Improvements After Implementing Tableau Software

 Swedish Medical Center Achieves Quality and Patient Experience Improvements
                     After Implementing Tableau Software

Seattle Non-Profit Health Provider Proves that Data Sharing Can Improve Care

PR Newswire

SEATTLE, Oct. 9, 2013

SEATTLE, Oct. 9, 2013 /PRNewswire/ -- Swedish Medical Center (Swedish), the
largest non-profit health provider in the Greater Seattle area, has deployed
Tableau Software (NYSE: DATA) to understand and communicate care provider and
hospital performance across a number of areas. After implementing Tableau as
its primary enterprise-wide analytics platform, the healthcare provider is
driving improvements in quality, improving patient experience and making
strides to consistently improve in other areas.

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Understanding, sharing and ultimately improving performance measures has
always been deeply important to Swedish. This ongoing effort has become an
even higher priority as healthcare moves more aggressively to value-based
reimbursement models. Under these new models, organizations will face reduced
payments if they miss targets for factors such as readmission rates, patient
experience and other performance measures.

Swedish had been trying to track and communicate performance measures on these
and other metrics, but needed to find a way to do so more effectively, reach a
larger audience, do it for less money—and tie these efforts into driving
organization-wide performance improvement.

"Different groups in the organization were using spreadsheets to gather and
organize re-admissions data, and it was very time consuming for analysts and
managers. Collecting all the data and trying to get good reports took time
away from more valuable tasks. Everyone from the CEO to the managers thought
there was a better way to solve this problem," says David Delafield, Chief
Financial Officer of Swedish Medical Group, a division of the Swedish

Swedish also sent patient satisfaction surveys to more than 15 percent of its
patients each year, but it lacked a centralized way to share the results. In
addition to preparing for value-based reimbursement, Swedish wanted to improve
other areas like operating room efficiency, physician engagement and financial

In late 2012, Swedish deployed Tableau. It's quickly moving towards using
Tableau as its primary enterprise-wide performance analysis and reporting

"I think this simplification at low cost is going to be a really important
foundation for Swedish to meet strategic goals. Everyone—operating room
surgeons, medical directors, hospital administrators—over time will funnel to
this same spot, across the Hospitals and the medical group," says Delafield.
"Everyone involved has done a great job."

"While data has always been important to health care, new models are requiring
organizations to reprioritize the way they understand and communicate their
information," said Elissa Fink, Chief Marketing Officer at Tableau Software.
"At the same time, non-profits like Swedish are challenged to be fiscally
responsible. Tableau can help to make data more transparent without breaking
the bank."

About Swedish

Founded in 1910, Swedish is the largest non-profit health provider in the
Greater Seattle area. It is comprised of five hospital campuses (First Hill,
Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in
Redmond and Mill Creek; and Swedish Medical Group, a network of more than 100
primary care and specialty clinics located throughout the Greater Puget Sound
area. In addition to general medical and surgical care – including
robotic-assisted surgery – Swedish is known as a regional referral center,
providing specialized treatment in areas such as cardiovascular care, cancer
care, neuroscience, orthopedics, high-risk obstetrics, pediatric specialties,
organ transplantation and clinical research. For more information, visit
www.swedish.org, www.swedishcares.org, www.facebook.com/swedishmedicalcenter,
or www.twitter.com/swedish.

About Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care ministry
committed to providing for the needs of the communities it serves – especially
for those who are poor and vulnerable. In 2012, Providence affiliated with
Swedish Health Services, expanding both organizations' ability to carry out
their individual missions. With this affiliation, the combined scope of
services includes 32 hospitals, 350 physician clinics, senior services,
supportive housing and many other health and educational services. The health
system employs more than 64,000 people across five states – Alaska,
California, Montana, Oregon and Washington – with its system office located in
Renton, Washington. In 2011, Providence provided more than $651 million in
community benefit, including nearly $204 million in free and discounted care
for those who could not afford to pay for care. Providence Health & Services
continues a tradition of caring that the Sisters of Providence began more than
155 years ago. In 2011, Swedish provided more than $145 million in community
benefit in Western Washington. Together, Providence and Swedish are working to
improve quality, increase access and reduce the cost of care in all of the
communities they serve. For more information, visit www.providence.org.

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About Tableau

Tableau Software (NYSE: DATA) helps people see and understand data. Tableau
helps anyone quickly analyze, visualize and share information. More than
13,500 customer accounts get rapid results with Tableau in the office and
on-the-go. And tens of thousands of people use Tableau Public to share data in
their blogs and websites. See how Tableau can help you by downloading the free
trial at www.tableausoftware.com/trial.

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SOURCE Tableau Software

Website: http://www.tableausoftware.com
Website: http://www.swedish.org
Contact: Doreen Jarman, PR Manager, Tableau Software, 206.633.3400 ext.5648,
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