IFS delivers promised investments with new software version of IFS Metrix Service Management

  IFS delivers promised investments with new software version of IFS Metrix
  Service Management

Business Wire

LULEÅ, Sweden -- October 8, 2013

IFS,the global enterprise applications company, has announced the general
release of version 5.6 of its IFS Metrix Service Management product. This new
version includes new and enhanced features for technicians and service
managers that will improve productivity, enhance service delivery, and drive
customer satisfaction.

Important new capabilities of IFS Metrix Service Management include:

· The market’s most complete realization of an end-to-end product spanning
Android mobility, Windows Mobile, dynamic scheduling and appointment booking,
and an extensive field service management suite.

· A Workflow Designer and wizard-driven workflow engine for rapid development
and deployment of new processes. This enables IFS Metrix Service Management
users to adapt more rapidly to emergent business needs.

· An expanded multimedia Solutions Search function that helps customer service
representatives improve initial call diagnosis, offering self-service recovery
actions and minimizing unnecessary field dispatches.

· Standard financial interface with IFS Applications. This means that
companies running IFS Applications as their enterprise resource planning (ERP)
system can invoice billable service work and track labor and parts costs
through a standard interface.

· An improved mobile interface with enhanced work orders, credit card
authorizations and structured questionnaires, which includes customer surveys.

“With this release, IFS delivers to the marketplace everything from one
supplier,” IFS North America Senior Vice President Larry Laux said. “Multiple
native mobility platforms, extremely broad and deep functionality and the
tight integration to the world’s most powerful dynamic scheduling engine means
we offer one-stop shopping from a company with a track record as a low-risk

IFS Metrix Service Management is recognized by analysts and the service
management market as the best of breed software application of choice for
companies managing a field service workforce. It includes everything service
organizations of all sizes need to profitably serve customers and is available
on-premise or in the cloud. Standard functionality covers the entire field
service lifecycle from customer relationship management, scheduling and mobile
service to contract pricing, warranty repair and parts management. While
available extensions include dynamic scheduling and optimization for large
field service workforces. Additional beneficial enterprise functionality from
IFS Applications includes maintenance repair and overhaul (MRO) and advanced
Enterprise Asset Management (EAM).

This information was brought to you by Cision http://news.cision.com


Laura Stockhausen
Markeing Communications Manager
Phone: +1 (262) 717‐6591
Kristy Mills
Marketing Communications Analyst
Phone: +1 (262) 317‐7476
Press spacebar to pause and continue. Press esc to stop.