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Canon U.S.A. Announces New Customer Support Center in Albuquerque



  Canon U.S.A. Announces New Customer Support Center in Albuquerque

Upcoming Facility Provides Additional U.S.-Based Customer Service; Creates Job
                         Opportunities in New Mexico

Business Wire

MELVILLE, N.Y. -- October 7, 2013

Canon U.S.A., Inc., a leader in digital imaging solutions, announced today
that Canon Information Technology Services, Inc. (CITS), its wholly owned
subsidiary, will open a customer support center at 4041 Jefferson Plaza NE in
Albuquerque, N.M. This center will provide additional customer service support
and technical capabilities for Canon customers.

The 33,682-square-foot Albuquerque center will support small office and
consumer imaging products, including digital cameras, camcorders, printers,
and copiers. The new location will also support Canon’s growing professional
printing, cinema, and eCommerce customers. It is anticipated that the support
center will create at least 150 call center positions over a three-year
period. Hiring is expected to commence in early 2014, with operations
anticipated to begin in April 2014.

“Expanding our support centers illustrates our continuing commitment to
providing 100 percent U.S.-based customer service,” said Yuichi Ishizuka,
executive vice president and general manager, Imaging Technologies &
Communications Group, Canon U.S.A. “We chose Albuquerque specifically because
the area has a reduced exposure to weather-related disruptions, the ability to
service multiple time zones, and an educated workforce, a large percentage of
which has bilingual capabilities, all of which will help us serve our
customers better.”

“We thank Canon, an internationally-renowned company, for choosing Albuquerque
for the site of their new tech services center and creating jobs for New
Mexicans,” said Governor Susana Martinez. “In addition to having a skilled
workforce, our recently improved tax climate and incentives make New Mexico a
great place for companies like Canon to operate and succeed. I also commend
Mayor Berry and his leadership in creating a business-friendly city and for
his partnership in recruiting Canon here.”

“Canon ITS and Albuquerque are a great match for each other and we are very
pleased they are joining our community,” said Mayor Richard J. Berry. “Like
Albuquerque, Canon has a strong commitment to diversity and to providing a
‘work environment that is technology driven and people-oriented.’ It’s no
surprise they’re ranked among Fortune’s ‘Most Admired Companies in
America.’ I’m pleased I was able to work with the executive team from Canon
for the last few months to make this project a win-win for all of us.”

“Bernalillo County is pleased to be part of the partnership that attracted
Canon and its 150 new jobs to Central New Mexico,” said Commission Vice-Chair
Debbie O’Malley. “I know there are many qualified, talented New Mexicans who
are excited about filling those positions and joining in Canon’s long
tradition of excellence.”

Steve Maestas, Chairman of Albuquerque Economic Development, Inc., praised the
collaborative effort that successfully landed the project. “The community and
state prosper when we are aligned, working together with a single purpose.
Canon is an internationally respected leader whose expansion to Albuquerque is
important to our goal of attracting the world’s finest companies.”

Canon ITS headquarters is located in Chesapeake, Va. For more information
about Canon U.S.A. customer service and support, please
visit: www.usa.canon.com/cusa/support/consumer.

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business,
and industrial digital imaging solutions. With approximately $40 billion in
global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall
in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s
Most Admired Companies in 2013. In 2013, Canon U.S.A. has received the
PCMag.com Readers’ Choice Award for Service and Reliability in the digital
camera and printer categories for the tenth consecutive year, and for
camcorders for the past three years. Canon U.S.A. is committed to the highest
level of customer satisfaction and loyalty, providing 100 percent U.S.-based
consumer service and support for all of the products it distributes. Canon
U.S.A. is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A., sign up
for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow
us on Twitter @CanonUSA.

†Based on weekly patent counts issued by United States Patent and Trademark
Office.

All referenced product names, and other marks, are trademarks of their
respective owners.

Contact:

Editorial:
Canon U.S.A., Inc.
Emily Moran, (631) 330-2403
emmoran@cusa.canon.com
or
Canon U.S.A. website:
http://www.usa.canon.com
or
For sales information/customer support:
1-800-OK-CANON
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