UnitedHealthcare Vision Ranks Highest in Customer Satisfaction in J.D. Power Study

  UnitedHealthcare Vision Ranks Highest in Customer Satisfaction in J.D. Power

Business Wire

MINNETONKA, Minn. -- October 4, 2013

UnitedHealthcare Vision ranked highest in customer satisfaction among the
nation’s vision plan providers, according to the J.D. Power 2013 Vision Plan
Satisfaction Report^SM.

The study was based on responses from more than 3,000 vision plan participants
nationwide, measuring member satisfaction based on four key factors: coverage,
cost, communication and customer care.

UnitedHealthcare’s cumulative score of 704 was the highest of the four plans
analyzed. The study’s full results are available online here.

“Every employer and community we serve has unique health care needs.
UnitedHealthcare’s local-market focus and national resources enable us to meet
the vision needs and enhance the well-being of the more than 12 million people
enrolled in UnitedHealthcare vision plans. We are grateful for this
recognition from the plan participants whom we serve,” said Philip Kaufman,
CEO, UnitedHealthcare Vision.

UnitedHealthcare continues to invest in customer service enhancements and
innovative new programs to help people live healthier lives. One example is
UnitedHealthcare’s Bridge2Health program, which supports patients and health
care professionals with information, decisions and outcomes for consumers with
integrated vision and medical benefits.

More than 100 companies representing more than 6 million plan participants
have already selected this integrated approach for vision benefits to help
create healthier employees, lower health care costs and increase productivity.

About J.D. Power
J.D. Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are based on
responses from millions of consumers annually. Headquartered in Westlake
Village, Calif., J.D. Power has offices in North America, Europe and Asia
Pacific. For more information on car reviews and ratings, car insurance,
health insurance, cell phone ratings, and more, please visitJDPower.com. J.D.
Power is a business unit of McGraw-Hill Financial.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier
lives by simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care providers. The
company offers the full spectrum of health benefit programs for individuals,
employers and Medicare and Medicaid beneficiaries, and contracts directly with
780,000 physicians and care professionals and 5,900 hospitals and other care
facilities nationwide. UnitedHealthcare serves more than 40 million people in
health benefits and is one of the businesses of UnitedHealth Group (NYSE:
UNH), a diversified Fortune 50 health and well-being company.

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Will Shanley, 714-204-8005
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