(The following press release from M1 was received by e-mail. It was not
confirmed by the sender.)
M1 media statement on IDA's decision on network incident
SINGAPORE, 3 October 2013 - M1 Limited (M1) refers to the Infocomm Development
Authority's (IDA) decision imposing a financial penalty on M1 for January's
IDA did not agree with our reconsideration request to reduce the quantum of the
fine in light of our strong mitigating factors including our view that the
incident was unexpected and beyond our reasonable control. We are accordingly
evaluating the decision.
M1 is committed to delivering the highest quality of mobile services. We assure
our customers that our extensive contingency plans enabled M1 to restore
service in the shortest time possible under the unfortunate circumstances.
In addition, M1 has been carrying out enhancements on our networks since 2011.
In 2013, we committed more than S$116 million into network infrastructure
upgrades, including the implementation of advanced Mobile Switching Centre
pooling and deployment of a nationwide 3G radio network on the 900MHz
frequency, and will continue to invest to further enhance network resiliency
and customer experience.
For more information, please contact:
Chua Hian Hou
Assistant General Manager
Tel : (65) 6655 1725
E-mail : firstname.lastname@example.org<mailto:email@example.com>
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