MTA APPROVES CREDIT FOR METRO-NORTH NEW HAVEN LINE CUSTOMERS

     (The following press release from the Metropolitan Transportation 
Authority was received by e-mail and was reformatted. The sender verified the 
statement.) 
October 1, 2013 
For Release
IMMEDIATE 
MTA Board Approves Credit for Metro-North New Haven Line Customers
Starting Wednesday Morning Five Additional Peak Trains Will Operate 
The Metropolitan Transportation Authority (MTA) Board today approved a credit 
for Metro-North Railroad's New Haven Line customers with monthly or weekly 
tickets during the ongoing power outage. The railroad also announced that 
service on the line will be increased to about 65% of normal on Wednesday. 
"Because of the unprecedented magnitude and duration of this disruption, the 
MTA Board has concluded that a credit for our customers is simply the right 
thing to do," MTA Chairman and CEO Thomas F. Prendergast said. "I want to thank 
my fellow board members for taking swift action to address this situation while 
we work to support Con Edison in restoring full power to the line." 
At a special meeting today the MTA Board approved a credit toward future 
purchases for New Haven Line customers with monthly or weekly tickets valid for 
travel between September 25, 2013 and the restoration of full service. 
An implementation plan as to how the credits will be received is now being 
developed and will be announced later this week on the MTA website, 
mta.info<../../../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/C
ontent.Outlook/LSAZSYLR/mta.info>. Any customer with a monthly or weekly ticket 
for transportation during this incident is advised to hold onto the ticket. 
There will be five additional peak trains beginning Wednesday morning.  The new 
service is made possible by the installation of a third temporary transformer 
by Con Edison to serve an eight-mile section where the main electrical feeder 
cable failed. 
For New York customers at stations in the area of the power outage, the 
railroad is taking steps to reduce crowding. The local diesel trains that are 
originating in Harrison will now make fewer stops and customers at Pelham and 
Mount Vernon East will now be boarding electric trains that originate in 
Stamford.  Customers between Harrison and to Mount Vernon East should check the 
new timetable. 
The new timetable will be posted at 
mta.info<../../../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/C
ontent.Outlook/LSAZSYLR/mta.info> Tuesday afternoon. 
Park and ride facilities with free bus service to nearby transit alternatives 
will continue to operate through Friday. See the website for details. 
Metro-North's New Haven Line was crippled by an early morning power failure on 
September 25.  Limited diesel service was implemented immediately and gradually 
service has been added, including buses to the Harlem Line. 
Metro-North apologizes for the inconvenience and is doing all it can to add and 
improve service and to support Con Ed as its crews work around the clock to 
restore power to the New Haven Line. 
Contact:    MTA Press Office 
(212) 878-7440 
(kgt)NY
 
 
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