Cubic Survey Highlights Strong Market Demand for New Initiatives in Transport Ticketing

Cubic Survey Highlights Strong Market Demand for New Initiatives in Transport

A survey taken by visitors at the 60th UITP World Congress and Mobility & City
Transport Exhibition in Geneva revealed strong market demand for NextAgent,
Cubic's new video ticket office.

SAN DIEGO, Calif., Sept. 27, 2013 (GLOBE NEWSWIRE) -- via PRWEB - A survey
taken by visitors at the 60th UITP World Congress and Mobility & City
Transport Exhibition in Geneva revealed strong market demand for NextAgent,
Cubic's new video ticket office. The survey showed that 100 percent of
respondents believe NextAgent is intuitive, simple and easy to use.

NextAgent, an innovative hybrid of ticket office, call center and ticket
vending machine, enables operators to deal with ticketing demands cost
effectively by locating expertise in centralized ticketing "hubs" to which all
passengers have access whenever they are traveling. Alternatively and for
maximum flexibility in resourcing, agents across the network can be available
to manage demand between busy stations and those with fewer passengers on a
minute-by-minute basis. The survey showed that 94 percent of respondents
agreed with the suggestion that utilizing centralized staff in a call center
would offer a number of efficiencies over the current status quo, where staff
are distributed at stations across the operator's network.

Instead of the normal ticket office window, NextAgent features a
high-definition screen displaying a live link to the ticket agent at the hub.
Passengers speak with the agent throughout the ticketing process – exactly as
they would at an existing ticket window, and 80 percent of respondents agreed
that passengers will be as comfortable talking to staff via video as they are
through the window of a regular ticket office.

NextAgent also delivers all the functionality of a staffed ticket office
including vending a comprehensive range of media (such as smart cards,
magnetic tickets, paper barcodes, e-ticketing, and mobile ticketing). An
integrated camera and document scanning facilities enable photos and other
personal documents to be verified. With these services on offer, 92 percent of
people said that NextAgent would make passengers more willing to use a ticket
machine when a staffed office is unavailable.

Furthermore, 82 percent believed that passengers will always have problems
with tickets that they would need to resolve face to face, and 78 percent
agreed that passengers will always prefer face-to-face confirmation of ticket
selection if the ticket is expensive. Reassuringly, 80 percent of respondents
think that NextAgent could make passengers feel safer at quiet stations or
late at night.

"The NextAgent survey results demonstrate the transport industry's demand for
ticketing services that make the best use of both passenger and staff time,"
says Matt Cole, senior vice president, strategy and business development at
Cubic Transportation Systems. "With the range of services that NextAgent
offers, passengers can fulfill a number of their requirements in one place at
one time – from topping up their smart card to renewing a rail card or buying
a traditional magnetic stripe ticket. Knowing that NextAgent combines
technological expertise with the face-to-face contact with staff that
passengers value is a real asset, and we look forward to making a significant
contribution to the next stage of transport ticketing."

About Cubic Transportation Systems

Cubic® Transportation Systems, Inc., is part of Cubic Corporation. Cubic
Corporation is the parent company of three major business segments: Defense
Systems, Mission Support Services and Transportation Systems. Cubic Defense
Systems is a leading provider of realistic combat training systems and secure
communications systems. Mission Support Services is a leading provider of
training, operations, maintenance, technical and other support services for
U.S. and allied nations.

Cubic® Transportation Systems, Inc., is a leading integrator of payment and
information solutions and related services for intelligent travel
applications. Cubic delivers integrated systems for transportation and traffic
management, delivering tools for travelers to choose the smartest and easiest
way to travel and pay for their journeys, and enabling transportation
authorities and agencies to manage demand across the entire transportation
network – all in real-time. Cubic specializes in design, development,
manufacture, supply, installation, integration, services and information.
Services provided by Cubic include on-site management, central systems,
operations support, patron support, business support and field services.

Every year, nearly 7 billion rides are taken worldwide using Cubic payment and
information systems. Cubic has delivered over 400 projects in 40 major markets
on five continents. Active projects include London; Brisbane (Southeast
Queensland) region, Australia; New York/New Jersey region; Washington, D.C.
/Baltimore/Virginia region; Los Angeles region; San Diego region; San
Francisco region; Minneapolis/St. Paul; Chicago; Atlanta region; Miami (South
Florida) region; Vancouver and Edmonton, Canada; Sydney (New South Wales),
Australia; Germany; and Scandinavia.

For more information about Cubic, see the company's website at


Rosemary Alton/Harriet Jamieson
PH: +44 (0) 20 8289 6216

Timothy A. Hill
Director of Corporate Communications
Cubic Corporation
PH: +1 (858) 505-2430
Cell: +1 (858) 232-2927

This article was originally distributed on PRWeb. For the original version
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CONTACT: Cubic Corporation
         Timothy Hill
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