MAXIMUS Contact Center Operations for Indiana’s Medicaid Programs Achieve Recognition as a Center of Excellence

  MAXIMUS Contact Center Operations for Indiana’s Medicaid Programs Achieve
  Recognition as a Center of Excellence

Business Wire

INDIANAPOLIS -- September 25, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced today that its Indiana Enrollment Broker Services customer contact
center has been recognized as a “Certified Center of Excellence” by

The MAXIMUS customer contact center achieved the Center of Excellence
distinction based on best practice metrics drawn from the world’s largest
database of objective and quantitative performance data from thousands of
contact centers. Performance data collected from the MAXIMUS contact center
achieved BenchmarkPortal’s objective and quantitative criteria in areas such
as operational efficiency, service-level standards, customer satisfaction and
employee training.

The Indiana Enrollment Broker Services customer contact center serves the
800,000 members of the statewide Medicaid managed care programs. MAXIMUS
provides education and enrollment services, which include assisting program
members with the selection of a health plan that best fits their health needs.
In operation since 2007, the contact center serves all Medicaid programs
across the state’s 92 counties and handles approximately 460,000 calls

“We are dedicated to providing the citizens of Indiana with the health
information they need and to help them understand their health plan options.
This independent certification confirms that we are upholding our commitment
to high-quality and effective customer service,” commented Bruce Caswell,
President and General Manager of MAXIMUS Health Services.


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 9,750 employees worldwide. For more information, visit

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry providing benchmarking, certification, training, consulting and
industry reports. The BenchmarkPortal team of professionals has gained
international recognition for its expertise and an innovative approach to best
practices for the contact center industry and hosts the world’s largest
database of contact center metrics. BenchmarkPortal’s mission is to help
contact centers reach peak performance in operational effectiveness and
efficiency so that the centers will realize increased levels of agent and
customer loyalty while containing costs and building enterprise value. For
more information on BenchmarkPortal please visit


Lisa Miles, 703-251-8637
Blake Travis, 703-251-8398
Press spacebar to pause and continue. Press esc to stop.