Record Wealth Growth and Regional Diversity Drive Opportunities for Wealth Management Firms Serving Asia-Pacific

  Record Wealth Growth and Regional Diversity Drive Opportunities for Wealth
                    Management Firms Serving Asia-Pacific

PR Newswire

HONG KONG, SINGAPORE, Sept. 25, 2013

One-size-fits-all wealth management does not "fit" in Asia-Pacific

HONG KONG, SINGAPORE, Sept. 25, 2013 /PRNewswire/ - Almost half (45.4 percent)
of the world's high net worth wealth growth has come from Asia-Pacific over
the past five years (2007-2012), a trend that is expected to continue,
according to the Asia-Pacific Wealth Report 2013 (APWR), released today by
Capgemini and RBC Wealth Management. This distinction provides wealth
management firms with opportunities for growth, but requires tailored and
scalable offerings to meet the diverse needs of high net worth individuals
(HNWIs) across the region.

"With consistent  wealth growth  across Asia-Pacific  markets, the  region  is 
poised to have the  largest high net  worth population by  as early as  2014," 
said M. George Lewis, Group Head, RBC Wealth Management & RBC Insurance. "This
growth provides both opportunities and challenges for firms, who will need  to 
cater their offerings to meet  the diverse needs of  clients in the region  to 
remain competitive in a rapidly-evolving and increasingly complex industry."

Key differences between Asia-Pacific HNWIs and HNWIs in other regions

Results from the inaugural Global HNW Insights Survey^1 incorporated into this
year's APWR  revealed that  while Asia-Pacific  HNWIs share  some traits  with 
HNWIs in  the  rest  of  the  world^2, they  also  hold  a  number  of  unique 
characteristics pertaining to the management of their wealth.

The unique traits of Asia-Pacific (excluding Japan)^3 HNWIs include:

  *Higher trust and confidence in firms and wealth managers. Over
    three-quarters have high levels of trust in wealth management firms (78.8
    percent) and wealth managers (77.9 percent) compared to two-thirds (66.8
    percent and 65.9 percent) of HNWIs in the rest of the world. Japanese
    HNWIs, by contrast, had low levels of trust, with only about 30 percent
    having confidence in various segments of the industry.

  *More complex wealth management needs. They perceive their wealth
    management needs to be complex, encompassing business, family or
    philanthropy, with 41.1 percent holding this view, compared to 21.2
    percent in the rest of the world. With regards to advice on family
    wealth, 42.3 percent of Asia-Pacific HNWIs have this need while 23.3
    percent require personal wealth advice.

  *Preference to work with multiple experts at one firm. They prefer to work
    with multiple experts (40.1 percent) at one firm, in contrast with those
    in other regions who prefer one point of contact (40.4 percent versus 21.7
    percent who prefer multiple experts).

  *Preference for digital versus direct contact. Nearly 40 (38.2) percent
    rated digital as more important than direct wealth manager contact
    compared to 21.5 percent of HNWIs in the rest of the world. 

  *Willingness to pay for customized services. Asia-Pacific HNWIs say they
    are willing to pay more for services that go beyond standard wealth
    offerings (42.3 percent compared to 25.5 percent in the rest of the
    world).

Preferences and behaviors differ by country

While  there   were  different   perspectives  and   behaviors  expressed   by 
Asia-Pacific HNWIs compared  to those  in the rest  of the  world, the  region 
cannot be  viewed  as  uniform,  with  varying  views  held  by  HNWIs  across 
individual Asian  markets  as well.  These  differences are  most  clear  when 
comparing HNWIs in Japan with those in China and India.

While HNWIs in Japan expressed no strong preferences in terms of their  wealth 
management servicing needs, HNWIs in China and India expressed clear opinions,
with both countries  having the  highest proportion  of HNWIs  who view  their 
needs as complex and desire input from a number of experts.

"Firms that try to  develop a 'one-size-fits-all'  servicing model to  address 
the  general  needs  of  Asia-Pacific  HNWIs  will  fall  short,"  said   Jean 
Lassignardie, Chief Sales  and Marketing Officer,  Capgemini Global  Financial 
Services. "The firms  with the ability  to combine deep  local HNWI  knowledge 
with a tailored and scalable  value proposition, upgraded business models  and 
seamless client experiences will be best positioned to capture growth."

What do wealth management firms need to be successful?

To best  position  themselves in  the  Asia-Pacific HNWI  market,  the  report 
highlights several specific areas for firms to focus on ranging from  ensuring 
an understanding of individual country HNWI preferences, investing in  digital 
communications,  and  building  capabilities  in  specific  wealth  management 
services to meet the  needs of business owners  such as estate and  succession 
planning.

The Asia-Pacific Wealth Report 2013
Expanding on the findings of the World Wealth Report, the Asia-Pacific Wealth
Report from Capgemini and RBC Wealth Management provides population and wealth
data for ten core markets in Asia-Pacific. Spanning Australia, China, Hong
Kong, India, Indonesia, Thailand, Japan, Singapore, South Korea and Taiwan,
the report reviews economic and market performance drivers, as well as High
Net Worth Individual (HNWI) investing behaviors in the Asia-Pacific region.
This year's report also includes a section that provides an in-depth focus on
HNWI perspectives and behavior based on a global survey of over 4,400 HNWIs,
including almost 1,400 respondents from Asia-Pacific. Through the survey
findings we explore HNWI confidence levels, asset allocation decisions, as
well as their wealth management advice and service preferences. Download the
report at www.asiapacificwealthreport.com.

About Capgemini
With more than 128,000 people in 44 countries, Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing services.The
Group reported 2012 global revenues of EUR 10.3 billion. Together with its
clients, Capgemini creates and delivers business and technology solutions that
fit their needs and drive the results they want. A deeply multicultural
organization, Capgemini has developed its own way of working, the
Collaborative Business Experience^TM, and draws on Rightshore^®, its worldwide
delivery model. Learn more about us atwww.capgemini.com.
Rightshore^® is a trademark belonging to Capgemini

About Capgemini's Financial Services Global Business Unit
Capgemini's Global Financial Services Business Unit brings deep industry
experience, innovative service offerings and next generation global delivery
to serve the financial services industry. With a network of 24,000
professionals serving over 900 clients worldwide Capgemini collaborates with
leading banks, insurers and capital market companies to deliver business and
IT solutions and thought leadership which create tangible value. More
information is available at: www.capgemini.com/financialservices

About RBC Wealth Management
RBC Wealth Management is one of the world's top 10 largest wealth managers*.
RBC Wealth Management directly serves affluent, high-net-worth and ultra-high
net worth clients in Canada, the United States, Latin America, Europe, the
Middle East, Africa, and Asia with a full suite of banking, investment, trust
and other wealth management solutions. The business also provides asset
management products and services directly and through RBC and third party
distributors to institutional and individual clients, through its RBC Global
Asset Management business (which includes BlueBay Asset Management). RBC
Wealth Management has more than C$615 billion of assets under administration,
more than C$373 billion of assets under management and over 4,400 financial
consultants, advisors, private bankers, and trust officers. For more
information, please visit www.rbcwealthmanagement.com.

About RBC
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under
the master brand name RBC. We are Canada's largest bank as measured by assets
and market capitalization, and are among the largest banks in the world, based
on market capitalization. We are one of North America's leading diversified
financial services companies, and provide personal and commercial banking,
wealth management services, insurance, investor services and wholesale banking
on a global basis. We employ approximately 80,000 full- and part-time
employees who serve more than 15 million personal, business, public sector and
institutional clients through offices in Canada, the U.S. and 44 other
countries. For more information, please visit rbc.com.

*Scorpio Partnership Global Private Banking KPI Benchmark 2013. This
measurement includes all global RBC Wealth Management affiliates including the
U.S. division. In the United States, securities are offered through RBC Wealth
Management, a division of RBC Capital Markets, LLC, a wholly owned subsidiary
of Royal Bank of Canada. Member NYSE/FINRA/SIPC.

-----------------------------------------

^1 Capgemini, RBC Wealth Management, and Scorpio Partnership Global HNW
Insights Survey 2013.

^2 "Asia-Pacific" refers to those markets compared in the APWR section on
regional diversity: Australia, China, India, Japan, Hong Kong, and Singapore.
The term 'rest of the world' refers to the 15 countries covered in the Global
HNW Insights Survey 2013 except those in Asia-Pacific: Belgium, Brazil,
Canada, France, Germany, Italy, Mexico, Netherlands, Russia, South Africa,
Spain, Switzerland, UAE, UK, and US.

^3 As Japanese HNWIs have markedly unique investing behaviors and preferences
and the country accounts for more than 50 percent of the region's HNWI
population, we frequently isolate and make reference to Asia-Pacific excluding
Japan when performing regional analysis. However, complete findings on Japan
as a country are covered extensively in the Asia Pacific Wealth Report.

SOURCE Capgemini

Contact:

Capgemini Contacts:
Courtney Finn (North America)
Weber Shandwick for Capgemini
cfinn@webershandwick.com
+1 952 346 6206

Marta Saez (EMEA)
Weber Shandwick for Capgemini
msaez@webershandwick.com
+44 (0) 20 7067 0524

RBC Wealth Management Contacts:
Aishling Cullen (North America)
aishling.cullen@rbc.com
+1 416 974 4826

Peter Hoflich (Emerging Markets)
peter.hoflich@rbc.com
+65 6230 1530