RBC Investor & Treasury Services Tops Rankings in Fund Administration Survey

RBC Investor & Treasury Services Tops Rankings in Fund Administration Survey 
LONDON, Sept. 25, 2013 /CNW/ - RBC Investor & Treasury Services, part of Royal 
Bank of Canada (RY on TSX and NYSE), has ranked top overall for customer 
service in this year's R&M Fund Services.net Survey of global investment 
managers. 
The independent survey of more than 100 fund managers and fund promoters 
around the world saw RBC rank first in all six service categories, including: 


    --  Core fund accounting and administration
    --  Accounting and valuation
    --  Communication
    --  Approach and flexibility
    --  Quality of personnel
    --  Value for money

RBC Investor & Treasury Services' excellence in administering offshore funds 
in Luxembourg was also recognised as the firm took first place in the ranking 
for the country. In addition, RBC came first in the overall Continental 
European ranking for fund administration. The full results can be viewed here

RBC Investor & Treasury Services' expertise in fields such as tax reporting 
and analysis, and compliance monitoring for new fund structures were 
particularly noted by respondents.

Joanna Meager, Co-Head Investor Services and Global Head, Client Operations, 
RBC Investor & Treasury Services, commented: "We strive to provide excellence 
in every aspect of our client service, so we are pleased for this to be 
recognised by the investment management community. Our goal is to continue 
building out our capabilities within RBC I&TS to meet the evolving needs of 
our clients."

RBC Investor & Treasury Services administers over 6,900 funds across multiple 
currencies, asset classes, and jurisdictions. With operations in major fund 
centres such as Luxembourg, Dublin, Hong Kong and Singapore, RBC Investor & 
Treasury Services provides accounting and valuation services, custody and 
portfolio reporting, and transfer agency and distribution support to assist 
fund managers with their global ambitions. In addition, RBC Investor & 
Treasury Services is a pioneer of UCITS funds and administered the first UCITS 
launched over 25 years ago.

About the survey

The R&M Fund Services.net Survey (formerly the R & M Fund Accounting & 
Administration Survey) measures client satisfaction with fund administrators, 
through questionnaires completed by fund managers and fund promoters around 
the world. Over 100 responses were included. Respondents rated their 
counterparties across 35 aspects of the service provided ranging from services 
such as core fund accounting and administration through to communication, 
quality of personnel and value for money.

About RBC Investor & Treasury Services

RBC Investor & Treasury Services (RBC I&TS) is a specialist provider ofasset 
servicing, custody, payments and treasury services for financial and other 
institutional investors worldwide. We serve clients from 18 locations across 
North America, Europe and the Asia Pacific region. We deliver custodial, 
advisory, financing and other services to safeguard clients' assets, maximize 
liquidity and manage risk in multiple jurisdictions. RBC I&TS is ranked among 
the world's top 10 global custodians, with CAD $3.1 trillion in client assets 
under administration (as at August 29 2013).

About RBC

Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under 
the master brand name RBC. We are Canada's largest bank as measured by assets 
and market capitalization, and are among the largest banks in the world, based 
on market capitalization. We are one of North America's leading diversified 
financial services companies, and provide personal and commercial banking, 
wealth management services, insurance, and investor services and wholesale 
banking on a global basis. We employ approximately 80,000 full- and part-time 
employees who serve more than 15 million personal, business, public sector and 
institutional clients through offices in Canada, the U.S. and 44 other 
countries. For more information, please visit rbc.com.

RBC supports a broad range of community initiatives through donations, 
sponsorships and employee volunteer activities. In 2012, we contributed more 
than $95 million to causes worldwide, including donations and community 
investments of more than $64 million and $31 million in sponsorships.

© RBC Investor Services Limited 2013. RBC Investor Services Limited is a 
holding company that provides strategic direction and management oversight to 
its affiliates, including RBC Investor Services Trust, which operates in the 
UK through a branch authorised by the Prudential Regulation Authority and 
regulated by the Financial Conduct Authority and the Prudential Regulation 
Authority and in the DIFC through a branch authorised and regulated by the 
Dubai Financial Services Authority. In Australia, RBC Investor Services Trust 
is authorised to carry on financial services business by the Australian 
Securities and Investments Commission under the AFSL (Australian Financial 
Services Licence) number 295018. All are licensed users of the RBC trademark 
(a registered trademark of Royal Bank of Canada), and conduct their global 
custody and investment administration business under the RBC Investor 
Services™ brand name.

These materials are provided by RBC Investor Services for general information 
purposes only. RBC Investor Services makes no representation or warranties and 
accepts no responsibility or liability of any kind for their accuracy, 
reliability or completeness or for any action taken, or results obtained, from 
the use of the materials. Readers should be aware that the content of these 
materials should not be regarded as legal, accounting, investment, financial, 
or other professional advice, nor is it intended for such use.

® / ™ Trademarks of Royal Bank of Canada. Used under license.



SOURCE  RBC Investor & Treasury Services 
Adam Lister +44 (0)20 7653 4978 adam.lister@rbc.com 
Sophia Morrell +44 (0)20 7324 5487 sophia.morrell@greentarget.co.uk 
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CO: RBC Investor & Treasury Services
NI: FIN ECOSURV FND FLOWS  
-0- Sep/25/2013 13:00 GMT
 
 
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